Home Appliance Technician

Job Description Roles & Responsibilities Customer Satisfaction Ensure delivery, installation and/or repair of goods on time as agreed with the customers towards increased customer satisfaction Communicate with the customer in advance and agree on a mutually suitable time for the installation or repair In the event of not being able to reach the customers’ place as per schedule, ensure that the customers are informed well in advance to avoid inconvenience and agree on a new schedule Provide exemplary customer service to internal & external customers and ensure all customer interactions support our Customer First philosophy. Business Performance Timely & efficient resolutions of all installation / repair jobs as applicable Ensure that the repair/installation tool kit and spare parts kit are replenished and the parts stored are serviceable and in good condition Analyze escalated customer product & service issues and assist the supervisor & management to resolve the same. When needed use appropriate method (warranty verification letter, one time labor and/or parts, refund, exchange, etc.,) to satisfy customers while adhering to company policy Partner with supervisor when appropriate to resolve technically complex issues related to service & product complaints. Evaluate, research & recommend appropriate action Take escalation calls from fellow team members to bring about successful closure to the customer issue Take inbound calls as assigned and participate in task teams, projects and support the call center Professionalism Demonstrate in-depth knowledge of assigned product lines from the company catalogue Ensure accurate & complete documentation of repair jobs, DWC’s, STN’s, etc. Ensure all submitted forms and correspondence (including time sheets and job notifications), daily & monthly performance tracking reports are accurate, complete & are processed efficiently and effectively Demonstrate efficient & appropriate use of resources Assist the supervisor & management staff in floor coverage, house keeping, handling & training of new hires within the department Adapt to the temporary or permanent changes in the operations and multi skill as necessary Desired Candidate Profile Qualifications: A Diploma in Mechanical or Electronics Engineering (or) a Diploma in Refrigeration & Air conditioning Experience: Minimum 3 years in consumer appliances / electronics industry Compulsory Additional Qualifications: Read, write and speak English Employment Type Full Time Company Industry Consumer DurablesConsumer Electronics Department / Functional Area InstallationMaintenanceOperationsRepair Keywords Appliance Service TechnicianKitchen Appliance Repair TechnicianAppliance Repair TechnicianAppliance Field TechnicianMajor Appliance RepairmanCertified Appliance TechnicianAppliance RepairWhite Goods TechnicianDomestic Appliance Engineer Get real-time job updates only on our App