IT Help Desk

IINSPIRE | EXHILARATE | DELIGHT For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. Every step at Chalhoub Group is taken to build a future where luxury dreams become reality bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse the Group s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally. Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Sustainability is at the core of the Group s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women s Empowerment Principles, and to have pledged to reach Net Zero by 2040. Role summary Responsible for providing technical assistance. In Charge of resolving daily users / shop hardware and software problems; monitors the operation of the company s computer systems. What you'll be doing Provide day-to-day technical support to employees across the Head Office, retail stores, warehouses, and Cairo Airport Duty Free. Receive, manage, and resolve IT support tickets raised by employees, ensuring timely follow-up and resolution. Troubleshoot basic hardware and software issues, including computers, laptops, printers, Windows operating systems, and iOS devices. Provide technical support for retail POS systems, barcode scanners, and other store-related equipment. Assist with basic network and connectivity troubleshooting, escalating complex technical issues when needed. Conduct onsite technical visits to different locations whenever required to resolve hardware, software, or connectivity issues. Support IT setup and technical requirements for retail stores, warehouses, and other business locations. Follow IT procedures and maintain accurate records of incidents, resolutions, and IT equipment. Participate in a rotational 24/7 on-call schedule to support critical business operations for Cairo Airport Duty Free.

Desired Candidate Profile

What you ll need to succeed Bachelor's degree in Computer Science, Information Technology, Business Information Systems, Artificial Intelligence, Engineering, or a related field. 1+ years of experience in IT Support, Helpdesk, Technical Support, or a similar role. Basic knowledge of Windows operating systems, computer hardware, software troubleshooting, and networking fundamentals. Familiarity with POS systems, printers, barcode scanners, and iOS devices is an advantage. Good command of English, with the ability to communicate effectively with employees and stakeholders. Willingness to work between Head Office, retail stores, warehouses, and Cairo Airport Duty Free whenever required. Positive attitude, strong communication skills, eagerness to learn, and a proactive approach to problem-solving.