IT Infrastructure & AI Solutions Engineer

Position SummaryThe IT Infrastructure & AI Solutions Engineer will be responsible for managing all IT infrastructure, cloud services, AI solutions, and end-user support for the Cairo operations.As the sole IT resource, the role will ensure the smooth operation of technology systems, support business users, and drive the adoption of AI-powered tools and automation. Key ResponsibilitiesManage and support Microsoft 365, Azure, servers, networks, and end-user devices.Provide IT support for hardware, software, cloud, and connectivity issues.Implement and maintain AI-powered business applications and automation solutions.Support Microsoft Copilot, Power Platform, Azure AI Services, ChatGPT Enterprise, and similar technologies.Manage user onboarding/offboarding, IT assets, software licensing, and vendor coordination.Monitor system performance, backups, and service availability.Maintain IT documentation and standard operating procedures.Coordinate technology projects with the Dubai head office.