Manager - Learning & Development

Conduct regular training-needs assessments across Business Services. Identify capability gaps from performance, client feedback, QA findings and business requirements. Develop annual and quarterly training plans aligned with business priorities. Maintain training requirements by role and function. Develop and deliver structured induction programs for new employees. Ensure new joiners understand Vistas Global, Business Services, policies, processes and service expectations. Coordinate role-specific onboarding with Unit Heads and functional managers. Maintain onboarding completion records. Train recruitment teams on sourcing, screening, interviewing, candidate management and client requirements. Develop practical recruitment training modules. Run refresher sessions based on delivery gaps and recruiter performance. Support improvement in recruitment quality, productivity and turnaround time. Develop and deliver training on prospecting, client engagement, sales communication and opportunity management. Train teams on cross-selling, upselling and account growth. Support proposal, presentation and negotiation capability. Conduct refresher and coaching sessions based on performance requirements.

Desired Candidate Profile

Bachelor’s degree in Human Resources, Business Administration, Learning & Development, Education or a related field. Professional training or facilitation certification preferred. 7+ years of relevant experience in training, learning and development, capability building or operational training. Experience in staffing, outsourcing, customer service, call center, recruitment or business services preferred. Experience developing training modules, assessments and learning materials. Strong understanding of adult learning principles and practical workplace training. Strong facilitation, presentation and communication skills. Ability to conduct training-needs analysis and measure training effectiveness. Ability to use performance data and feedback to identify capability gaps and recommend development actions. Ability to work closely with Recruitment, Business Development, Operations, QA/QC and Unit Heads. Strong planning, coordination and stakeholder-management skills. Employment Type Full-time