Partner Success Account Lead

WHAT YOU LL DO Own Strategic Partner Relationships Become the primary relationship owner for assigned partners following the initial sales and contracting stage. Build trusted relationships across commercial, technical, operational, and leadership stakeholders. Develop a strong understanding of each partner s business, customer base, market presence, and growth potential. Maintain structured engagement plans and regular partner reviews. Enable Partners for Success Lead the successful onboarding and activation of newly signed partners. Ensure partners clearly understand our client s products, solutions, use cases, value propositions, and differentiators. Equip partners with the knowledge and resources needed to confidently introduce our clients solutions to their customers/ partners/ integrators. Identify enablement gaps and coordinate appropriate training, product, technical, or commercial support. Drive Partner-Generated Opportunities Work with partners to identify opportunities across their existing and prospective customer base. Monitor partner-generated leads, opportunities, pipeline development, and commercial progress. Conduct regular pipeline reviews and follow up on inactive, delayed, or underdeveloped opportunities. Help partners identify where our client s solutions can solve customer challenges or create new business value. Bring in the right Sales, Solutions, Product, or Technical teams when deeper support is required. Manage Partner Performance Track the commercial performance and productivity of assigned partners. Assess whether partners are generating sufficient leads, opportunities, and revenue. Identify partners that are underperforming or becoming inactive. Understand the root causes behind low engagement or limited business generation. Develop improvement plans that increase partner activity, capability, pipeline, and revenue contribution. Build Structured Account Plans Develop partner account plans covering commercial objectives, pipeline, growth priorities, market opportunities, and key actions. Establish measurable objectives with partners. Conduct structured business reviews to assess progress, challenges, and opportunities. Maintain visibility of partner forecasts and expected revenue contribution. Provide regular updates to our client s leadership on partner performance and strategic opportunities. Collaborate Across Our Clients Ecosystem Work closely with Sales during the handover of newly signed partnerships. Partner with Solution Architects and technical teams to support customer opportunities. Collaborate with Marketing on partner campaigns and market-development activities. Capture partner and market feedback and share insights with internal Product and leadership teams. Ensure partners receive consistent, responsive, and high-quality experience across our client. WHAT SUCCESS LOOKS LIKE Success in this role means that our clients partners are not simply signed agreements - they are active, capable, commercially engaged, and consistently create business opportunities. Partners clearly understand our client s value proposition and solutions. Newly signed partners become activated and productive quickly. Partners consistently introduce our client to relevant customer opportunities. Partner-generated pipeline continues to grow. Strong partners increase their revenue contribution over time. Underperforming partners are identified early and actively developed. Partner relationships are managed through structured account planning and business reviews. Our client has clear visibility in partner pipeline, performance, forecasts, and growth potential. Partners see our client as a strategic technology partner rather than simply another vendor. Key performance measures may include partner-generated revenue, partner-sourced pipeline, qualified opportunities, partner activation, engagement levels, conversion rates, forecast accuracy, and partner growth. WHO WE RE LOOKING FOR We are looking for someone who understands how successful technology companies build, manage, and grow partner ecosystems. You may currently be working in areas such as: Channel Sales Partner Account Management Partner Success Channel Account Management Alliances Management Partner Development Indirect Sales Strategic Partner Management Technology Account Management You should be commercially minded, structured, relationship-driven, and comfortable holding partners accountable for results while also helping them become more successful. Ideal Candidate Strong experience in partner management, channel sales, alliances, partner success, or account management within the technology sector. Experience working within a mature enterprise technology partner or channel ecosystem. A strong understanding of indirect sales and partner-led go-to-market models. Experience managing resellers, system integrators, technology partners, consulting partners, or strategic alliances. Proven experience managing partner pipeline, account plans, business reviews, forecasts, and revenue performance. Strong commercial acumen and an understanding of how partnerships translate into pipeline and revenue. The ability to identify underperformance and develop structured improvement plans. Excellent stakeholder-management skills across executive, commercial, and technical audiences. Strong presentation, communication, influencing, and relationship-building skills. The ability to operate comfortably in a fast-moving and entrepreneurial environment. A proactive and accountable mindset with a strong focus on measurable outcomes. Experience within organizations such as Oracle, SAP, Microsoft, Salesforce, Cisco, IBM, or similar global enterprise technology companies would be highly relevant, particularly where you have worked within established channel, partner, or alliance structures. Nice to Have Exposure to AI, SaaS, cloud, enterprise software, digital platforms, or emerging technologies. Experience managing partners across multiple markets or regions. Experience working with System Integrators, Value-Added Resellers, Solution Partners, or Technology Partners. Experience designing or improving partner-management frameworks and operating models. Experience working in high-growth or transformation-focused organizations.

Desired Candidate Profile

WHO WE RE LOOKING FOR We are looking for someone who understands how successful technology companies build, manage, and grow partner ecosystems. You may currently be working in areas such as: Channel Sales Partner Account Management Partner Success Channel Account Management Alliances Management Partner Development Indirect Sales Strategic Partner Management Technology Account Management You should be commercially minded, structured, relationship-driven, and comfortable holding partners accountable for results while also helping them become more successful. Ideal Candidate Strong experience in partner management, channel sales, alliances, partner success, or account management within the technology sector. Experience working within a mature enterprise technology partner or channel ecosystem. A strong understanding of indirect sales and partner-led go-to-market models. Experience managing resellers, system integrators, technology partners, consulting partners, or strategic alliances. Proven experience managing partner pipeline, account plans, business reviews, forecasts, and revenue performance. Strong commercial acumen and an understanding of how partnerships translate into pipeline and revenue. The ability to identify underperformance and develop structured improvement plans. Excellent stakeholder-management skills across executive, commercial, and technical audiences. Strong presentation, communication, influencing, and relationship-building skills. The ability to operate comfortably in a fast-moving and entrepreneurial environment. A proactive and accountable mindset with a strong focus on measurable outcomes. Experience within organizations such as Oracle, SAP, Microsoft, Salesforce, Cisco, IBM, or similar global enterprise technology companies would be highly relevant, particularly where you have worked within established channel, partner, or alliance structures. Nice to Have Exposure to AI, SaaS, cloud, enterprise software, digital platforms, or emerging technologies. Experience managing partners across multiple markets or regions. Experience working with System Integrators, Value-Added Resellers, Solution Partners, or Technology Partners. Experience designing or improving partner-management frameworks and operating models. Experience working in high-growth or transformation-focused organizations.