Personal Service Technician|Al-Futtaim Automotive|Electric Mobility

Job Description Roles & Responsibilities Perform advanced diagnostics, repairs, periodic maintenance, and accessory fitment in accordance with Polestar repair manuals and OEM standards. Manage the end-to-end customer service journey, including booking appointments, vehicle reception, technical consultations, repair updates, invoicing, and vehicle handover. Diagnose and resolve vehicle concerns using advanced diagnostic systems and high-voltage EV diagnostic tools. Ensure compliance with the Fix It Right (FIR) process to maximize first-time fix rates and customer retention. Create and manage warranty documentation, Electronic Warranty Approval Requests (EWARF), and warranty claims in accordance with OEM requirements. Complete work order administration for warranty, goodwill, insurance, and leasing cases. Conduct accurate Electronic Vehicle Checks and maintain detailed technical reports. Ensure workshop tools, equipment, and diagnostic systems are available, calibrated, maintained, and updated. Achieve productivity, utilization, sold-hours, and customer satisfaction targets. Support the development of junior technicians through coaching, mentoring, and on-the-job training. Ensure full adherence to HSSE, 5S, quality, and workshop operating standards. Required skills to be successful: Advanced diagnostic and fault-finding capabilities. Strong understanding of EV systems, high-voltage components, and modern automotive technology. Excellent customer relationship management skills. Ability to explain technical concerns and repair solutions in simple customer-friendly language. Strong troubleshooting and root-cause analysis abilities. Expertise in using OEM diagnostic tools and workshop equipment. Strong technical reporting and documentation skills. Knowledge of dealership warranty processes and quality standards. Ability to read and interpret wiring diagrams, repair manuals, and technical documentation. High attention to detail with a strong commitment to quality and safety. Desired Candidate Profile IMI Light Vehicle Master Technician (Level 3-4) or equivalent qualification. Advanced OEM certification such as Diagnostic Master, Gold Technician, or equivalent. Minimum 6-7 years of experience as a Light Vehicle Technician. Minimum 2 years of experience as a Diagnostic Technician within an automotive dealership environment. Experience working with electric vehicles, hybrid vehicles, or high-voltage systems is highly preferred. Previous customer-facing experience within service operations or workshop environments. Proficiency in advanced diagnostic equipment and online troubleshooting platforms. Experience with warranty processing and dealer management systems such as SAP. Strong understanding of OEM standards and workshop processes. Valid driving licence and practical vehicle handling experience. Employment Type Full-time Company Industry AutomotiveAutomobileAuto Accessories Department / Functional Area InstallationMaintenanceOperationsRepair Keywords Electric Vehicle RepairAutomotive TechnicianHigh-Voltage TechnicianEV Service EngineerTroubleshootingElectric Vehicle TechnicianBattery System TechnicianPowertrain Service Get real-time job updates only on our App