Presales Engineer – AI & Customer Experience Solutions

Work closely with the sales team to understand customer requirements and identify suitable Engage360 solutions. Conduct engaging and professional product demonstrations for prospective customers, both online and in person. Present Engage360's capabilities, including AI chatbots, AI voice agents, omnichannel engagement, workflow automation, and CRM integrations. Assist sales teams during customer meetings, technical discussions, and solution presentations. Prepare customised demonstrations and use-case presentations for different industries. Engage with customers to understand their business processes, challenges, and automation requirements. Conduct requirement-gathering sessions and translate business needs into functional and technical solution requirements. Identify opportunities where conversational AI, AI agents, and workflow automation can improve business efficiency and customer experience. Collaborate with product and technical teams to validate solution feasibility. Prepare solution workflows, process diagrams, and functional requirement documents. Prepare technical proposals, solution descriptions, scope-of-work documents, and responses to RFPs/RFIs. Develop solution architecture diagrams and integration requirements with support from the technical team. Assist in preparing effort estimations, implementation scope, and technical compliance documentation. Ensure proposals clearly communicate the solution's capabilities, benefits, and value proposition. Coordinate with product development and implementation teams to configure customer-specific demonstrations and Proof of Concepts (POCs). Support technical discussions related to APIs, CRM integrations, AI models, and automation workflows. Gather customer feedback and communicate product enhancement requirements to the development team. Maintain updated product demonstration environments, presentations, and technical documentation. Stay updated on developments in Generative AI, Large Language Models (LLMs), conversational AI, AI agents, and workflow automation. Develop a strong understanding of how AI technologies can be applied to real-world business use cases. Continuously explore emerging AI tools and technologies that can enhance Engage360's capabilities and customer value. Work closely with the product team to understand new features and communicate their benefits effectively to customers.

Desired Candidate Profile

Excellent verbal and written English communication skills. Strong presentation skills with the confidence to demonstrate software solutions to business users, technical teams, and senior management. Ability to explain complex technical concepts in simple, business-friendly language. Strong customer interaction, listening, and requirement-gathering skills. Ability to prepare professional presentations, technical proposals, and business documents. Good understanding of enterprise software applications, SaaS platforms, and cloud technologies. Familiarity with REST APIs, webhooks, system integrations, and basic solution architecture. Understanding of CRM systems, customer engagement platforms, or workflow automation. Working knowledge of AI chatbots, conversational AI, Generative AI, and LLM-based applications. Ability to understand business processes and translate requirements into practical technology solutions. Exposure to AI technologies such as OpenAI, Claude, Gemini, LangChain, or similar frameworks. Familiarity with RAG, AI agents, prompt engineering, or AI workflow automation. Experience with customer experience platforms, contact centre solutions, WhatsApp Business API, or omnichannel communication systems. Knowledge of CRM platforms such as Microsoft Dynamics 365, Odoo, or Salesforce. Previous experience in software presales, solution consulting, business analysis, or enterprise application implementation. Genuine passion for AI and emerging technologies, with a willingness to continuously learn and experiment. Confidence and enthusiasm in presenting technology solutions to customers. Strong analytical thinking and problem-solving abilities. A customer-centric mindset with an understanding of business challenges. Initiative, ownership, and the ability to work independently. Strong collaboration skills to work effectively with sales, product, and development teams. Employment Type Full-time

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