Presales Engineer Biometrics

Profile Summary: - The Presales Engineer is the primary technical resource for HID Physical Access Control Solutions in Egypt, Kuwait and the Levant. Working alongside field sales, inside sales and channel partners, the role drives the technical evaluation stage of the sales process from requirements discovery and solution design through to proposals, demonstrations and proofs of concept to help win and grow business with current and prospective customers. Acting as trusted technical advisor and product advocate for HID readers, credentials, controllers, biometrics and mobile access, the role articulates HID technology and positioning to business, technical and executive audiences, identifies and resolves technical issues across assigned accounts, and builds strong relationships with end users, consultants, system integrators and partners throughout the sales cycle. As our Presales Engineer, you ll support HID s success by: Technical Sales & Solution Design Partner with the sales team to understand customer requirements, identify opportunities, promote HID products and support delivery of the regional sales plan. Design practical, scalable solutions from the HID portfolio that balance security, usability, operational requirements and cost. Convey customer requirements to internal teams and identify new ways of applying HID products to meet customer needs. Prepare and deliver technical presentations, product demonstrations, workshops and proof-of-concept (PoC) evaluations. Present directly to customers on behalf of HID and its partners, at all organisational levels from IT and Security to Facilities and Executive management. Advise customers on biometric authentication, enrolment workflows, liveness detection, template storage options, privacy and cybersecurity best practice. Proposals, Specifications & Tenders Develop and respond to RFIs, RFPs, tenders and technical proposals, including compliance statements and industry-specific solutions. Engage consultants to influence specifications and support prequalification and procurement processes. Integration & Technical Support Provide presales technical support, including product configuration and product enquiries. Support integration of HID products with PACS platforms, identity management, Time & Attendance and visitor management systems. Provide remote and on-site technical support during evaluations, deployments and customer engagements. Partner Enablement & Market Presence Deliver technical training and enablement to channel partners, consultants and customers, including first-level training for new partners. Represent HID at customer meetings, exhibitions, conferences and industry events. Gather market intelligence, customer feedback and competitive insights, and stay current on industry trends, standards and the HID product roadmap. Internal Collaboration & Reporting Work with Engineering on customer-specific product customisations (CPOs), feature requests and solution development. Provide technical leadership, product support and account-level strategic input to internal stakeholders, including Sales leadership, Product Management, Product Marketing, Professional Services and Technical Support. Maintain accurate records of account activity, customer and supplier interactions, technical work and opportunity progress in CRM, with regular reporting to stakeholders. Support other MEA markets remotely, and on-site where required, beyond the primary territory. other duties may be assigned as business needs require. Essential Requirements To perform this job successfully, the candidate must be able to carry out each essential duty satisfactorily. The requirements below are representative of the knowledge, skills and abilities required.

Education

Bachelor s degree in Engineering or Computer Science is required. Languages: Fluent Arabic and English, spoken and written. Both are required. Experience 7+ years in a presales, technical sales or solutions engineering role within physical access control . Proven experience supporting access control and biometric projects in Egypt, Kuwait and/or the Levant, with established relationships among consultants, system integrators, security contractors, distributors and key end users. Experience in strategic verticals such as government, critical infrastructure, transportation, banking, oil & gas, healthcare, hospitality, smart cities and large enterprise. Familiarity with consultant-driven specifications, prequalification, procurement requirements and large-scale tender submissions. Experience enabling and supporting channel partners across multiple countries and cultures. HID Technology Knowledge Strong hands-on knowledge of the HID PACS portfolio, including: Readers: HID Signo readers and the iCLASS SE platform. Credential technologies: Seos, iCLASS, MIFARE Classic and MIFARE DESFire, plus legacy Prox, and an understanding of migration paths between them. Mobile access: wallet-based (Apple Wallet, Google Wallet) and application-based (HID Mobile Access) credentials using NFC and BLE, as well as other digital identity solutions. Controllers: Mercury controllers and HID Aero controllers. Biometrics: HID face recognition readers and fingerprint readers. Access Control, Integration & IT Knowledge Solid understanding of access control infrastructure: controllers, readers, credentials, electronic locks, door hardware, turnstiles, speed gates and life-safety requirements. Experience integrating biometric and access control solutions with leading PACS platforms, including Genetec, LenelS2, C CURE 9000, Honeywell Pro-Watch/Win-Pak, Avigilon or equivalent systems. Strong understanding of reader-to-controller communication: OSDP Secure Channel (RS-485), Wiegand, TCP/IP and PoE. Experience with smart card readers, cryptography and security practices. Experience in custom data configuration, such as custom credential and card data formats. IT fundamentals: Windows operating systems and Windows Server, IP addressing, VLANs, Active Directory/LDAP and SQL databases. Experience with Web APIs (REST, JSON, SOAP), SDKs and third-party integrations, including testing APIs with tools such as Postman or curl. Ability to read and interpret technical specifications, integration guides and international standards. Proficient in Microsoft Office applications (Word, Excel, PowerPoint). Desirable Skills Logical access: PKI, FIDO2/WebAuthn, OpenID Connect/OAuth. Additional protocols: MQTT, HTTP, Bluetooth. Smart card protocols and APIs. Mobile SDK experience (iOS, Android). Scripting: Python, JavaScript, C# or PowerShell. Cloud computing and Linux. Cybersecurity frameworks: NIST, OWASP, SOC 2. Knowledge of regulatory and data-privacy standards relevant to identity and biometrics. Personal Attributes Customer-focused, consultative and solution-oriented, with strong analytical and troubleshooting skills. Excellent presentation, workshop facilitation and public-speaking skills; able to explain complex technical concepts clearly to IT, Security, Facilities and Executive audiences. Strong technical writing for proposals, solution designs and tender responses. Comfortable in multicultural environments; works independently and collaborates effectively with regional and global teams. Learns new technologies, industries and markets quickly. Genuine interest in connected technologies how devices and systems communicate, and how to keep that communication secure. Excellent interpersonal, communication, organisational and time-management skills. Travel & Work Requirements Frequent travel across the territory and the wider MEA region, including fieldwork at customer sites. Must hold, or be able to obtain, valid travel authorisation for international travel.