Product (Technical) Associate

Job Description Roles & Responsibilities We are looking for a hands-on and technically astute Product (Technical) Associate to support the seamless launch and continuous expansion of our new digital telco brand in the MENA region. The successful candidate serves as a key technical interface between Circles platform and local telco partners, ensuring seamless integrations, resolving technical issues, and localizing global product features to deliver exceptional customer experiences. You will play a central role in driving implementation excellence, maintaining platform performance, and supporting roadmap execution in close collaboration with internal and external stakeholders. What you ll be responsible for: Technical stakeholder engagement: Serve as the first point of contact for all technical matters with senior stakeholders from customer or partner organizations. Lead the provision of responsive and effective technical support. Partner onboarding & integration: Participate in onboarding sessions with partner teams to ensure seamless API integration, system setup, and alignment of technical configurations with Circles platform standards Issue resolution & escalation management: Respond to technical inquiries and operational issues from partners. Troubleshoot directly and escalate complex matters to appropriate internal teams to ensure timely resolution Performance monitoring: Monitor key platform KPIs. Identify trends, deviations, or opportunities for improvement across SLAs, SLOs, and SLIs SLA & technical governance: Manage and report against technical service levels agreed with partner organizations, and ensure proactive tracking and timely resolution of any issues Commercial support: Participate in customer discussions and negotiations, particularly those involving technical aspects, in coordination with the Commercial team Project delivery & resource management: Maintain accountability for technical project scope, budget, resource planning, and procurement activities; coordinate internal timelines and ensure timely hardware or infrastructure delivery when applicable Cross-functional coordination and collaboration: Collaborate closely with internal stakeholders and external vendors to align technical activities with project schedules and go-to-market plans Feedback & documentation: Engage with customers and partners to gather feedback, capture learnings, and develop internal best practices. Contribute to the creation of technical documentation and customer-facing content Roadmap Planning: Support roadmap planning discussions and align with the Circles SaaS Platform team and Circles Digital Advisory & Support Services ( DASS ) team to prioritize localization of global features and address market-specific needs What we re looking for: 5+ years of experience in technical customer success, solutions engineering, or product integration roles within telecom, consumer SaaS, or digital platform environments Proven ability to manage technical stakeholder relationships and support the implementation of complex platform integrations Strong understanding of service-level governance and performance reporting frameworks Familiarity with telco systems (i.e., BSS/OSS), network APIs, or experience working with customer experience orchestration platforms is an advantage Strong analytical mindset with working knowledge of SQL or dashboard tools Prior exposure to startup environments or experience within the MENA B2C telco or digital consumer sector is desirable and demonstrated project management experience Excellent communication and problem-solving skills with a proactive and collaborative mindset Desired Candidate Profile 5+ years of experience in technical customer success, solutions engineering, or product integration roles within telecom, consumer SaaS, or digital platform environments Proven ability to manage technical stakeholder relationships and support the implementation of complex platform integrations Strong understanding of service-level governance and performance reporting frameworks Familiarity with telco systems (i.e., BSS/OSS), network APIs, or experience working with customer experience orchestration platforms is an advantage Strong analytical mindset with working knowledge of SQL or dashboard tools Prior exposure to startup environments or experience within the MENA B2C telco or digital consumer sector is desirable and demonstrated project management experience Excellent communication and problem-solving skills with a proactive and collaborative mindset Company Industry IT - Software Services Department / Functional Area Product DevelopmentProduct Management Keywords Product (Technical) Associate Get real-time job updates only on our App