Sales And Marketing Executive-mobile retail

Welcome customers professionally and identify their actual requirements through proper questioning and active listening. Present and sell new and used mobile phones, accessories, tablets, watches, warranties, exchange options, finance options, and related services. Explain product features and benefits in simple language and recommend the right solution based on the customer’s requirements and budget. Handle price objections professionally by explaining DuuD’s value, service, quality, warranty, and customer benefits. Achieve assigned individual and team sales, quantity, profit, conversion, and customer-relationship targets. Follow up on every serious enquiry through telephone and WhatsApp until the customer reaches a clear decision. Record every enquiry, follow-up, customer response, next action, and sales activity accurately in the company ERP/CRM. Contact existing customers regarding upgrades, warranty expiry, accessories, exchange opportunities, service requirements, and relevant offers. Build and maintain a personal portfolio of long-term customer relationships. Cross-sell and upsell relevant products without pressuring or misleading customers. Request genuine Google reviews, customer references, photos, videos, or testimonials only from satisfied customers and with their permission. Support approved in-store and digital-marketing campaigns, WhatsApp communication, social-media content, and customer-reactivation activities. Study product models, specifications, prices, offers, and competitors daily. Submit all required daily sales, enquiry, follow-up, and customer-relationship reports. Follow DuuD Telecom’s customer-service, grooming, behaviour, attendance, reporting, and operating standards. Desired Candidate Profile 2–5 years of relevant experience in retail sales, mobile phones, accessories, consumer electronics, telecom, or another target-based customer-facing industry. Previous mobile-phone or consumer-electronics retail experience is strongly preferred. Proven ability to approach customers, identify their requirements, explain value, handle objections, follow up, and close sales. Confident in daily customer calling, WhatsApp follow-up, relationship building, and achieving sales targets. Comfortable using ERP, CRM, POS, billing software, tablets, and digital communication tools—or willing to learn quickly. Honest, disciplined, energetic, positive, customer-friendly, and accountable. Strong communication and interpersonal skills. English communication is required. Malayalam, Hindi, or Arabic will be an advantage. Must be willing to work full-time and on-site in Ajman. Must be ready to follow DuuD Telecom’s Sales & Marketing system strictly. Candidates currently in the UAE or willing to relocate from India may apply. Employment Type Full-time