SAP Coordinator & IT Support

Role Purpose The SAP Coordinator & IT Support is the first point of contact for the day-to-day running of Titan Lithium's SAP ERP system and the site's IT environment. The role keeps SAP master data, user access and transaction processing accurate and reliable across Supply Chain, Finance, Operations and HR, and provides responsive hardware, software, network and end-user support so that refinery, warehouse and office teams can work without disruption. The role also acts as the link between business users, the SAP implementation partner and external IT vendors, supporting continued rollout, stabilization and improvement of the SAP system. Key Responsibilities 2.1 SAP Coordination and Support Act as first-line SAP support: log, triage, resolve or escalate user queries and incidents, and track them to closure. Coordinate with the SAP implementation partner and consultants on change requests, fixes, enhancements and go-live activities. Support the SAP-based business processes defined in the Titan Lithium procedures, including procurement, demand planning, goods receipt and materials handling, non-conforming material handling, cycle counting, order follow-up, customer order processing and dispatch. Maintain and control master data (materials, vendors, customers, storage locations, units of measure, pricing and batch data) in line with agreed naming and numbering conventions and run regular data-quality checks. Support Finance with the chart of accounts and G/L structure in SAP, including new account requests, period-end support, and checks that postings (inventory, consumption, cost of sales) map to the correct accounts. Manage SAP user administration: user creation, role and authorization assignment, periodic access reviews and removal of leavers, with segregation-of-duties controls and approvals from process owners. Prepare, run and distribute standard SAP reports (stock, open purchase orders, goods receipts, cycle count variances, open sales orders, dispatch status) and assist with ad hoc reporting. Assist with user acceptance testing, test scripts, cutover and data migration activities for new releases and modules. Develop and maintain SAP user guides, quick reference sheets and work instructions, and train new and existing users. Monitor batch jobs, interfaces, print queues and transport requests where within scope, and escalate system issues promptly. 2.2 IT Support and Infrastructure Provide helpdesk support (in person, phone and email/ticket) for desktops, laptops, mobile devices, printers, scanners and label printers, handheld barcode devices and peripherals. Set up, configure and maintain user accounts, email, collaboration tools, shared drives and permissions. Support the site network: LAN/Wi-Fi coverage across office, warehouse and plant areas, internet connectivity, VPN and remote access, and coordination with telecom providers. Maintain an up-to-date IT asset register, licenses and warranty records; manage procurement requests for IT equipment in line with the Procurement Policy. Apply security updates, patches and endpoint protection; support backups and recovery testing. Support the physical IT environment, including server/comms room housekeeping, CCTV and access-control system interfaces with the security provider, and meeting-room and AV equipment. Coordinate with external IT vendors and managed service providers, monitoring service levels and escalating unresolved issues. 2.3 Governance, Security and Compliance Enforce IT and information security requirements, including password standards, data protection, acceptable use and the Titan Lithium AI Policy. Support internal and external audit requests relating to SAP access, change control and IT general controls. Maintain documentation for SAP and IT procedures aligned with the Titan Lithium document control system. Report promptly any security incident, data loss or system outage and support root-cause analysis. 2.4 Continuous Improvement Identify recurring issues and propose process or system improvements, automation and training needs. Keep a log of enhancement requests and prioritise them with process owners. Report on ticket volumes, resolution times, user access status and data quality metrics to the line manager on a monthly basis. Key Interfaces Internal: Supply Chain (procurement, warehouse, dispatch), Finance, Operations and Production, HSE, HR, Quality/Laboratory, management. External: SAP implementation partner and consultants, hardware and software vendors, telecom and managed service providers, auditors.

Desired Candidate Profile

Qualifications and Experience Bachelor’s degree in information technology, Computer Science, Information Systems, Engineering or Business, or equivalent practical experience. 3–5 years' experience supporting SAP in a user-support, key-user or coordinator role (S/4HANA or ECC), preferably with MM, SD/order-to-cash and basic FI exposure. Strong working knowledge of master data management and user/role administration. Solid experience in end-user IT support: Windows, Microsoft 365, networking basics, printers and peripherals. Strong analytical, documentation and communication skills in English; able to train and support non-technical users. Employment Type Full-time

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