SAP CRM Functional Consultant

Lead requirement gathering, fit-gap analysis, and solution design for SAP S/4HANA SD & CRM. Configure and support end-to-end Order-to-Cash (OTC) processes including Quotations, Sales Orders, Deliveries, Billing, and Returns. Manage pricing, discounts, rebates, settlement management, and FSCM Credit Management. Configure Business Partners, Customer Master Data, customer hierarchies, and partner functions. Drive integration with MM, FI/CO, PP, WM/EWM, CRM, and third-party applications. Support EDI, IDocs, APIs, middleware, e-commerce, and customer portal integrations. Prepare functional specifications and collaborate with technical teams on developments and enhancements. Lead data migration, validation, reconciliation, and master data governance activities. Manage SIT, UAT, defect resolution, cutover, go-live, and hypercare support. Provide L2/L3 application support, incident management, and SLA compliance monitoring. Advise business stakeholders on SAP best practices, process improvements, and automation opportunities. Lead SAP enhancement and transformation projects using SAP Activate methodology. Manage vendors, project risks, timelines, budgets, and deliverables. Conduct user training, change management, and knowledge transfer sessions. Ensure compliance with SAP governance, audit requirements, GRC controls, and release management processes. Desired Candidate Profile 12+ years of SAP SD experience with strong SAP S/4HANA exposure. Hands-on expertise in SAP SD, SAP CRM, OTC, Pricing, Rebates, FSCM Credit Management, and Returns Management. Experience in FMCG, Manufacturing, Distribution, Beverage, or Consumer Goods industries. Proven track record in at least 2-3 end-to-end SAP S/4HANA implementations. Strong integration knowledge across MM, FI/CO, PP, WM/EWM, EDI, APIs, and middleware. Experience leading SAP transformation, enhancement, and support projects. Strong stakeholder management and business partnering capabilities. SAP Activate methodology experience with exposure to cutover, go-live, and hypercare. SAP SD or SAP S/4HANA Sales certification preferred. Excellent leadership, vendor management, and team mentoring skills. Employment Type Full-time