Senior Application Support Engineer

FEKRA is looking for a Senior Application Support Engineer to provide hands-on L2/L3 production support for business-critical applications, investigate complex technical issues, and drive continuous improvements in operational reliability. This is not a traditional ticket-based support role. We are looking for an engineer who can independently troubleshoot production problems across applications, APIs, databases, operating systems, infrastructure, and integrations, taking full ownership of incidents from investigation through resolution and root-cause analysis. The ideal candidate combines strong technical troubleshooting skills with practical experience in scripting, automation, and DevOps practices. A proactive approach to learning new technologies and exploring AI-assisted tools to improve operational efficiency is highly valued. Position details:

Location

100% Remote Egypt Employment: Full-time contract Contract Duration: 6 months

Experience

4+ years (5+ preferred) Start Date: Immediate Working Days: Sunday to Thursday Salary: Competitive, based on experience What you will do Provide hands-on L2/L3 production application support for business-critical systems. Take ownership of complex production incidents, from initial investigation to resolution, root-cause analysis (RCA), and preventive actions. Troubleshoot application issues across logs, REST/SOAP APIs, databases, integrations, operating systems, infrastructure, and backend application logic. Perform SQL-based investigations, data validation, and troubleshooting across relational and NoSQL databases. Diagnose API authentication, connectivity, payload, response, integration, and timeout issues. Support applications running on Linux and Windows Server environments, including IIS, Windows Services, and application servers. Support production deployments, release validation, configuration changes, rollback procedures, and Docker-based applications. Work with Git, CI/CD pipelines, monitoring platforms, logging systems, and operational tools. Collaborate with development, DevOps, infrastructure, database, network, and business teams to resolve production issues. Monitor application health, performance, service availability, and operational alerts. Identify repetitive operational tasks and develop automation using Python, Bash, PowerShell, APIs, or similar technologies. Explore AI-assisted tools for troubleshooting, log analysis, scripting, documentation, and incident management, while validating outputs before production use. Maintain incident documentation, operational runbooks, troubleshooting guides, and knowledge articles. Communicate incident status, technical findings, and resolutions clearly to technical and non-technical stakeholders. Continuously improve application reliability, operational processes, and incident response efficiency.

Desired Candidate Profile

Required qualifications 4+ years of hands-on experience in Application Support, Production Support, Application Operations, SRE, DevOps, Integration Support, or a similar production-focused role. Proven experience supporting business-critical applications in live production environments. Strong L2/L3 troubleshooting skills across application logs, APIs, databases, integrations, operating systems, and infrastructure. Strong SQL knowledge and practical experience investigating production database issues. Hands-on experience with REST APIs, JSON, Postman, and API troubleshooting. Understanding of SOAP APIs and enterprise system integrations. Good understanding of backend application behavior, with the ability to investigate application logic during incidents. Experience supporting Linux and Windows Server environments. Hands-on experience with application deployments, release validation, configuration management, and rollback procedures. Experience with IIS and/or Windows Services. Practical exposure to Docker and containerized applications. Experience using Git, CI/CD workflows, monitoring, logging, and observability tools. Practical scripting or automation experience with Python, Bash, PowerShell, or similar technologies. Ability to demonstrate real examples of operational tasks personally automated or improved. Solid understanding of incident management, root-cause analysis (RCA), SLAs, and production ownership. Strong analytical, problem-solving, communication, and stakeholder-management skills. High learning agility and a proactive interest in automation, DevOps, and AI-assisted operational improvements. Preferred qualifications 5+ years of relevant production application support experience. Experience supporting .NET and/or Node.js applications.