Solution Engineer, Manager

AND THE TEAM PURPOSE As a Solution Engineer Manager, you will collaborate on the technology planning, strategy, direction, and design choices within Cybersecurity, Wireless and voice related opportunities. These solutions are key to meeting the business requirements of SITA customers. This includes providing guidance, support, and advice in the proposal, implementation, and deployment of any new or existing product developments as part of a customer solution. You will be accountable for shaping customer success by translating business needs into scalable technical solutions Reporting to the Product Portfolio Manager, you will be a part of the Value Added Solutions team of Solution Engineers and Product Managers responsible for bringing to customers the latest innovative solutions. WHAT YOU'LL DO Provides technical qualification and owns the technical aspects of connectivity proposals submitted to customers. This is achieved through a deep knowledge of current, new, or evolving connectivity technologies, specifically within the domains of Cybersecurity (NGFW, SSE, Zero Trust) , Wireless (Mobile data connectivity, Mobile WIFI/Portable Hotspot, LEO Satellites) and Voice (SIP trunking, cloud UC solutions, CCaaS solutions and AI enabled corporate communication services). Designs and coordinates the development of standard and complex connectivity solutions. These solutions may involve multiple parties, both internally and externally, including the selection of 3rd party vendors to meet customer requirements for network connectivity, wireless technologies, and security. Promotes SITA by providing customers with comprehensive, up-to-date information on current products, product enhancements, and new solutions in the connectivity areas through customer meetings and workshops. Ensures that the designs are efficiently implemented Right the First Time (RFT) and are operationally supportable. Collaborates with colleagues to gain and share ideas and opportunities related to the technology offerings. Lead, mentor and coach staff and organize technical training and certification on the selected products and technologies supporting the ATI. Supports account team or competency centers during the pre-contract phases (qualification proposal and contract) with technical designs and advice, specifically in the areas of connectivity Participates in the development of technical account strategies with the sales team to ensure maximum account penetration and commercial benefits for SITA in the long term. Qualifications ABOUT YOUR SKILLS EXPERIENCE 5-8 years of experience in Information Technology, Telecom Industry, or Air Transport Industry technology in pre-sales, technical design and architect role Proven track record in producing, communicating, and documenting successful technical customer solutions Pre-Sales Business understanding and practice PROFESSION COMPETENCIES Mobile Operators data connectivity (local or roaming) Cradlepoint, Celerway, or similar vendor Starlink or similar vendor knowledge Cybersecurity solutions, including Next-Gen Firewalls, SSE solutions and Zero-trust architecture and knowledge in technology providers such as Palo Alto, Fortinet, Cisco or Checkpoint UC, CC and other corporate communication tool experice such as Cisco Webex, MS teams, Genesys CC or other mainline provider Addressing Customer Needs and supporting business development Cross-functional collaboration Partnering for Clients' Success Quality in Solution Design Requirements Analysis System and Technology Integration Technical Writing/Documentation EDUCATION & QUALIFICATIONS Bachelor level Technical Degree or equivalent experience in Computer Engineering Technologies At least one technical certification is required among: Cisco, Microsoft, Palo Alto, Fortinet The following certificates would be a plus: Cisco CCNA (Cisco Certified Network Associate), Cisco CCNP Enterprise (Cisco Certified Network Professional Enterprise), Microsoft professional or expert, Palo Alto professional or specialist.

Desired Candidate Profile

ABOUT YOUR SKILLS EXPERIENCE 5-8 years of experience in Information Technology, Telecom Industry, or Air Transport Industry technology in pre-sales, technical design and architect role Proven track record in producing, communicating, and documenting successful technical customer solutions Pre-Sales Business understanding and practice PROFESSION COMPETENCIES Mobile Operators data connectivity (local or roaming) Cradlepoint, Celerway, or similar vendor Starlink or similar vendor knowledge Cybersecurity solutions, including Next-Gen Firewalls, SSE solutions and Zero-trust architecture and knowledge in technology providers such as Palo Alto, Fortinet, Cisco or Checkpoint UC, CC and other corporate communication tool experice such as Cisco Webex, MS teams, Genesys CC or other mainline provider Addressing Customer Needs and supporting business development Cross-functional collaboration Partnering for Clients' Success Quality in Solution Design Requirements Analysis System and Technology Integration Technical Writing/Documentation EDUCATION & QUALIFICATIONS Bachelor level Technical Degree or equivalent experience in Computer Engineering Technologies At least one technical certification is required among: Cisco, Microsoft, Palo Alto, Fortinet The following certificates would be a plus: Cisco CCNA (Cisco Certified Network Associate), Cisco CCNP Enterprise (Cisco Certified Network Professional Enterprise), Microsoft professional or expert, Palo Alto professional or specialist.