Support

Job Description Roles & Responsibilities Act as the first point of contact for customers, providing timely and accurate responses to inquiries and issues. Diagnose technical problems efficiently, using analytical skills to resolve issues and escalate when necessary. Document customer interactions meticulously in the support system for future reference and analysis. Collaborate with cross-functional teams to enhance the support process and improve customer satisfaction. Desired Candidate Profile Bachelor or equivalent in any discipline, w/ suitable experience in secretarial job & typing. Two (2) years experience in relevant field Good knowledge of MS Windows Server Installation & Configuration. Configuration & Manage DHCP, Domain & Active Directory. Installation & Configuration Engineering Software’s & others like MS office, Adobe etc. Manage Database & Daily or Weekly Backup of Database. Handle Cisco Firewall, Router & Manageable Switches. Good knowledge regarding Network troubleshooting. Good knowledge regarding client computers & Operating Systems. Manage LAN, WAN & Wireless Networks. Good knowledge of hardware installation/troubleshooting such as Network Printers, Scanners etc. B.S. or Diploma degree accepted by the company, with a minimum of (2) years of experience in related field. Skilled in developing high-quality visual content, internal reports, project dashboards, and communication materials. Works independently or with a team to ensure alignment. Pays close attention to details and follows guidelines to help deliver clear, consistent, and professional outcomes. Employment Type Full-time Company Industry Power GenerationPower DistributionEnergyNuclear Energy Department / Functional Area System AdministrationNetwork AdministrationSecurity (IT Software) Keywords User Support CoordinatorClient Services AssociateCustomer ServiceSupport TechnicianClient OnboardingCustomer Support SpecialistProduct Support ConsultantProblem Solving Get real-time job updates only on our App