System Analyst - SRE

Proactively monitor ATM application performance and availability, identifying and resolving issues before they impact customers. Automate repetitive operational tasks such as deployments, scaling, and incident response to improve efficiency and reduce manual errors. Develop and maintain robust monitoring, alerting, and logging systems to ensure comprehensive visibility into application health. Collaborate with development teams to troubleshoot complex application defects and implement timely fixes.

Desired Candidate Profile

Years of Experience * 8-10 years Minimum 8 years of relevant experience in production/application support, Site Reliability Engineering, infrastructure support for cards payment technology environments. Required Skills * Primary technical and functional skills · Strong knowledge of Credit/Debit Card systems, including issuance, authorization, dispute management and reconciliation. · Strong understanding of SRE principles, observability, resilience, performance, capacity, and automation. · Hands-on experience in production support, incident/problem management, troubleshooting, and RCA. · Good knowledge of APIs, middleware, databases, OS, networking, and infrastructure. · Strong SQL skills with Oracle and/or Microsoft SQL Server. · Experience in functional specifications, system flows, impact analysis, and dependency assessment. · Experience with WebLogic/WebSphere and monitoring tools such as Dynatrace, Splunk, Grafana, or equivalent. · Knowledge of Python/Shell scripting, CI/CD, DevOps, HA/DR, and automation. · Experience with Agile, Jira, and Confluence. · Strong analytical, documentation, communication, and stakeholder-management skills. Required Experience / Knowledge Areas * Specific domain or industry knowledge required · Good experience in SRE, production engineering/support, or solution engineering. · Strong Cards & Payments domain knowledge covering issuance, authorization, dispute management and reconciliation. · Experience supporting 24×7 high-availability transactional systems and critical production incidents. · Experience in requirements, impact analysis, system integration, SIT/UAT, and production readiness. · Knowledge of PCI DSS, security, compliance, HA/DR, RTO/RPO, performance, and capacity management. · Strong experience collaborating with business, technology teams, and external vendors Skills SRE principles SQL monitoring tools Employment Type Full-time

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