Technical Engineer - Public Cloud

Collaborate with cross-functional teams to support the deployment of solutions and ensure seamless integration and operational efficiency. Provide technical input to assist with Capacity Management, IT Service Continuity, and Availability. Identify areas of improvement within the relevant technology area and assist with the implementation of appropriate service improvement programmes initiated to improve service levels by increasing capacity, availability, and IT Service Continuity. Ensure that assigned incidents are resolved within the agreed Service Levels and, where applicable, workarounds are provided to minimise business impact. Provide technical troubleshooting support within the assigned technology area. Ensure that assigned problems are defined and analysed in line with the Problem Management Process. Ensure that solutions to problems meet the architectural and security standards within the technology area and that impact on the business is minimised. Provide technical consultancy and guidance to teams working within the technology area and act as a technical member of project teams delivering the assigned work packages.

Desired Candidate Profile

Degree or Honours (12+3 or equivalent) in a relevant field such as Computer Science, Computational Mathematics, Computer Engineering or Software Engineering. 5+ years working in a related IT Engineering Knowledge/

Skills

• Good hands-on experience managing and supporting public cloud environments . Understanding of cloud concepts and best practices, including security, governance and cost awareness . Experience with cloud services such as compute, storage, networking, serverless and container services . Development experience using technologies such as Python, TypeScript/JavaScript and APIs, React, Node.js or equivalent . Experience developing or integrating APIs, backend services and web applications . Understanding of containerisation technologies such as Docker and Kubernetes . Experience with Infrastructure as Code and automation tools such as Terraform, Python, Bash and/or PowerShell
• Experience with Git, DevOps practices and CI/CD pipelines . Understanding of monitoring, logging, observability and basic application/cloud troubleshooting . Experience supporting cloud workload onboarding, automation and self-service capabilities . Ability to create clear and concise technical documentation and operational procedures . Cloud certification or relevant technical certification is desirable, such as Associate-level cloud, DevOps or developer certification . Exposure to AI/GenAI, AI agents or MCP integrations would be advantageous