Technical Product Assistant

Job Description Roles & Responsibilities Responsibilities Vendors/Clients Account Management: Act as the main point of contact for vendors and clients, handle their requests, and coordinate with internal teams to resolve issues. Product Catalog Monitoring: Ensure all product information is accurate and up to date, and flag any inconsistencies or missing data. Technical Support: Investigate and understand technical issues, clearly describe and report them to the development team, and test fixes once implemented. Cross-Team Collaboration: Work closely with product and engineering teams and participate in Agile activities. Documentation & Reporting: Assist in documenting product features and tracking recurring issues or feedback from vendors/clients. Requirements Previous experience in a similar role (account management, product operations, or technical support). Basic understanding of software development concepts .e.g Agile. Familiarity with tools like Jira, Trello, Zendesk/Freshdesk, or Postman. Some coding knowledge (e.g., JavaScript, Python, or SQL) is a plus. Strong communication skills and attention to detail. Desired Candidate Profile Previous experience in a similar role (account management, product operations, or technical support). Basic understanding of software development concepts .e.g Agile. Familiarity with tools like Jira, Trello, Zendesk/Freshdesk, or Postman. Some coding knowledge (e.g., JavaScript, Python, or SQL) is a plus. Strong communication skills and attention to detail. Company Industry EntertainmentRecreationTheme Parks Department / Functional Area Product DevelopmentProduct Management Keywords Technical Product Assistant Get real-time job updates only on our App