Technical Support Engineer (Home Appliances)

Training:Provide technical training to all Service Network (SVC) technicians and Call Center agents.Prepare training materials and product samples for hands-on technician training.Quality Monitoring & Reporting:Monitor repeated repair orders to identify recurring issues and root causes.Track product and spare part quality issues and escalate findings to relevant departments.Generate and submit detailed quality reports to the R&D team for product failure analysis.Service Validation:Validate closed service orders with excessive use of spare parts or repeated repairs due to technical skill gaps.Recommend corrective actions and skill enhancement plans for technicians.Knowledge Base Development:Prepare FAQs and troubleshooting guides for the Call Center to assist customers effectively.Ensure all documentation is updated and aligned with current product specifications and service protocols.