Test Engineer – Genesys Cloud Contact Center

� Hands-on experience testing Genesys Cloud CX or equivalent Genesys platforms � End-to-end inbound and outbound call-flow testing � IVR, DTMF, skills-based ACD routing and queue validation � Callback and outbound campaign testing � Voice and screen-recording validation � CDR, billing and call-cost reconciliation � Historical and real-time reports and dashboard validation � Strong telephony knowledge: PRI, ISDN, SIP, SBC, BYOC and WebRTC � SIT, UAT, cutover and failover testing � Defect management and requirement traceability using JIRA or Azure DevOps Desired Candidate Profile � Bachelor’s degree in Computer Science, IT, Telecommunications or a related field � ISTQB Foundation Level certification is mandatory � Experience testing SSO, RBAC and Entra ID integration � Multilingual Arabic/English IVR testing experience is an advantage � Strong test documentation, defect reporting and analytical skills Employment Type Full-time