Watch Officer (NOC)

Manages, monitors and maintains situational awareness of all network and system entities under the responsibility of the NOC. Single point of contact for all communications needs and perform Enterprise services as required. Attends and or conducts regular meetings to keep all parties apprised of network and communications/data systems changes, improvements, and project progression as required. Schedules and prioritizes individual workload, and provides status of tasking to the NOC Chief Watch Officer as is required. Focal point for reporting all incidents (disruptions or potential disruptions in service availability or quality) and user POC for Service Requests (routine requests for services). Provides overview and implementation of all NTOs as distributed to the various levels and ensures accuracy of all data prior to submission for completion. Facilitates problem resolution by monitoring and reviewing tickets, gathering information on outages, and updating service tickets throughout the resolution process in order to provide the customer with feedback and/or resolution information as needed. Works closely with all entities to ensure tickets are updated accurately and with the current information. Provides technical and operational support to functional users by managing, monitoring, and maintaining situational awareness of networks and systems under the responsibility of the NOC. Provides initial response to outage, degradation, or other events affecting systems and networks under the responsibility of the RNOSC, in assigning trouble tickets to the appropriate section. Takes guidance and direction from NOC Chief/Watch Officer if service request is beyond scope of the NOC. Responsible for ownership of Incident (Remedy) tickets from start until resolution and confirmation and closure of ticket once escalated to the TNOSC while keeping the customer informed of progress. Assists in preparing and presenting networks and systems outage reports for the NOC to various agencies. Assists in monitoring and tracking all networks and systems under the responsibility of the NOC and assist in completing outage trend analysis reports. Assists in providing operational status reporting to the RCC-SWA relating to network operations. Enforces IA in accordance with AR 25-2 and shall provide initial triage on suspicious activities and evaluate them in accordance with policies and procedures. Processes and tracks authorized service interruptions (ASI) for subordinate facilities for routine maintenance and other scheduled service interruptions. Conducts systematic audits on all information provided by the sites to include but not limited to database backups, network diagrams, and end of lifecycle data. Additional requirements may vary depending upon location. Working environment will be 90% indoor, 10% outdoor. Performs other duties and assignments as required.

Desired Candidate Profile

Requires an active Secret Clearance. High school diploma required or equivalent. This position requires candidates to adhere to DoD 8570.01M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification. The authorized certifications for this job title are listed as follows: Baseline: Cisco: CCNA: Certified Network Associate - Security Cisco: CCNP: Certified Network Professional - Security CompTIA: A+ ce CompTIA: CASP+ ce: Advanced Security Practitioner CompTIA: CySA+ ce: Cybersecurity Analyst CompTIA: Network+ ce CompTIA: Security+ ce CompTIA: SecurityX ce GIAC: GCED: Certified Enterprise Defender GIAC: GCIH: Certified Incident Handler: Certified Incident Handler GIAC: GICSP: Industrial Cyber Security Professional GIAC: GSEC: Security Essentials ISACA: CISA: Certified Information Systems Auditor ISC2: CISSP (or Associate): Certified Information Systems Security Professional ISC2: SSCP: Systems Security Certified Practitioner Computing Environment (CE): CompTIA: Server+ Microsoft: 365 Certified: Enterprise Administrator Expert Microsoft: 365 Certified: Messaging Administrator Associate Microsoft: 365 Certified: Security Administrator Associate Microsoft: Certified: Azure Administrator Associate Microsoft: Certified: Azure Database Administrator Associate Microsoft: Certified: Azure Security Engineer Associate Microsoft: Certified: Azure Solutions Architect Expert Microsoft: Certified: Identity and Access Administrator Associate Microsoft: Certified: Information Protection Administrator Associate Microsoft: Certified: Security Operations Analyst Associate Microsoft: MCSA: SQL 2016 Database Admin Microsoft: MCSA: SQL 2016 Database BI Development Microsoft: MCSA: SQL 2016 Database Dev Microsoft: MCSA: Windows Server 2012 Microsoft: MCSA: Windows Server 2016 Microsoft: MCSE: Core Infrastructure Microsoft: MCSE: Database Management and Analytics Microsoft: MCSE: Productivity Solutions Expert VMware: VCAP: Certified Advanced Professional VMware: VCDE: Certified Design Expert VMware: VCP: Certified Professional One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree for three years general experience. 7 years experience in telecommunications sector. Must be able to work rotating shift schedules which provide 24 hour day/7 day week coverage. Experience with a customer service-oriented company. At least two years of supervisory or lead experience is preferred.