Wholesale Account Manager (SMS)

Job Description Roles & Responsibilities The SMS Wholesale Account Manager is responsible for managing and expanding wholesale SMS trading relationships with global partners, including aggregators, MNOs, and enterprises. This role focuses on maximizing revenue, profitability, and traffic volumes through strategic account management, commercial negotiations, and market analysis. Key Responsibilities Account Management Manage day-to-day relationships with wholesale partners, including SMS aggregators, hubs, and operators. Act as the primary point of contact for assigned wholesale accounts. Ensure timely resolution of disputes, billing issues, and service delivery challenges. Build long-term partnerships by providing excellent customer support and proactive communication. Business Development & Sales Negotiate commercial agreements (buy/sell rates, traffic commitments, routing terms). Drive revenue growth by increasing traffic exchange and margins on assigned accounts. Develop strategies for competitive pricing and profitable trading in line with company targets. Market & Commercial Analysis Monitor A2P SMS market trends, traffic flows, and competitor activities. Analyze buying and selling routes to maximize profitability through traffic mixing and optimization. Track account performance (volumes, margins, quality KPIs) and report to management. Operational & Technical Coordination Coordinate with the routing/operations team to ensure high-quality SMS delivery. Support fraud prevention and compliance efforts by ensuring traffic aligns with regulations and partner requirements. Work closely with finance to ensure accurate invoicing, timely collections, and dispute management. Desired Candidate Profile Bachelor s degree in Business, Telecommunications, or related field. 3 5 years of experience in SMS wholesale, carrier relations, or telecom account management. Strong track record in commercial negotiations and managing global accounts. Skills & Competencies Deep understanding of A2P SMS market dynamics, pricing, and routing. Excellent negotiation, communication, and relationship management skills. Analytical mindset with strong numerical and reporting skills. Ability to work under pressure in a fast-paced, trading-driven environment. Fluency in English (additional languages are a plus). Company Industry TelecomISP Department / Functional Area SalesBusiness Development Keywords Wholesale Account Manager (SMS) Get real-time job updates only on our App