Account Executive Operator

Are you detail-oriented, customer-focused, and confident communicating in English? We are looking for an Account Executive Operator to manage customer inquiries, coordinate service requests, and ensure a smooth customer experience. This is an excellent opportunity for fresh graduates and early-career professionals looking to develop their communication, problem-solving, and customer service skills. Key Responsibilities Monitor the company's email inbox and respond promptly to customer inquiries, requests, and complaints. Provide accurate information about transportation services, rates, schedules, and company policies. Coordinate with internal departments to arrange pickups, deliveries, and special service requests. Ensure all email communications are professional, clear, accurate, and customer-focused. Resolve customer issues efficiently and escalate complex cases when necessary. Maintain up-to-date knowledge of the company's services, policies, and procedures. Manage multiple email conversations while meeting response-time targets. Maintain accurate records of customer interactions and resolutions using company systems. Collaborate with team members to improve processes and customer satisfaction.

Desired Candidate Profile

Requirements & Qualifications Bachelor's degree in any relevant discipline. 0 3 years of experience; fresh graduates are welcome to apply. Excellent written and spoken English. Strong email-writing skills and attention to detail. Good time management and the ability to prioritize multiple tasks. Proficiency in MS Office and email applications; familiarity with CRM systems is an advantage. Strong communication, interpersonal, and problem-solving skills. Ability to work under pressure and handle high volumes of customer inquiries. Previous customer service or email-handling experience is an advantage. Familiarity with transportation or logistics is a plus. Flexibility to work shifts, including evenings, weekends, and public holidays, when required.