Account Manager

For experienced client relationship professionals, Udjat Agency is seeking an organized and communicative Account Manager to oversee our growing client portfolio. In this role, you will act as the primary liaison between clients and internal creative/technical teams, ensuring exceptional project delivery and client satisfaction. Key Responsibilities Serve as the primary point of contact for assigned client accounts, building long-term trusted partnerships. Lead client onboarding, discovery meetings, and regular status presentations. Translate client business goals into actionable project briefs for design, development, and marketing teams. Oversee project timelines, deliverables, budgets, and scope across active client accounts. Identify organic upselling and cross-selling opportunities to expand client engagements. Conduct regular account reviews to evaluate performance metrics, campaign ROI, and client feedback. Resolve client inquiries, escalations, and revisions with speed, empathy, and professional diplomacy. Stay up-to-date with digital marketing best practices, software delivery methodologies, and industry developments.

Experience

1 2 years of account management or client servicing experience in an agency setting. Proven track record of managing multiple client accounts and driving high client retention rates. Exceptional verbal and written communication, client negotiation, and relationship-building skills. Outstanding time management, organizational abilities, and attention to detail.