Application Support Engineer

Provide first-line support for applications, ensuring timely resolution of issues to minimize downtime and maintain user satisfaction. Monitor application performance and health, utilizing tools to proactively identify and resolve potential issues before they affect users. Collaborate with development teams to troubleshoot, debug, and optimize application functionality based on user feedback and incident reports. Document and maintain detailed records of support incidents, solutions provided, and knowledge base articles for future reference.

Desired Candidate Profile

Bachelor's degree in Computer Science, Information Technology, or a related field, ensuring a solid technical foundation. A minimum of 3 years of experience in application support or a similar role, demonstrating hands-on expertise with complex systems. Certifications such as ITIL, CompTIA A+, or related credentials to validate knowledge of industry standards and best practices. Experience with SQL and database management, providing the ability to troubleshoot data-related issues effectively. Employment Type Full-time

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