Assistant Director of People & Culture

The Assistant Director of People & Culture is a key contributor to shaping and nurturing an exceptional employee experience that reflects the values and culture of Four Seasons. Partnering closely with hotel leaders, this role supports the execution of the People & Culture strategy across all stages of the employee journey, creating an environment where team members feel valued, engaged, and empowered to succeed. This position champions a culture of care, inclusion, and excellence by supporting talent acquisition, retention, engagement, and development initiatives. The Assistant Director of People & Culture provides leadership and guidance across People & Culture operations, employee relations, learning and development, performance management, and team member wellbeing, while ensuring compliance with applicable labor regulations and Four Seasons standards. What you will do Partner with department leaders to support the execution of the People & Culture strategy and foster an engaged, high-performing workforce. Oversee the full employee lifecycle, including recruitment, onboarding, talent development, performance management, career growth, and offboarding. Lead and support recruitment initiatives to attract, select, and retain top talent in alignment with Four Seasons standards and business needs. Serve as a trusted advisor to managers and employees, providing guidance on employee relations matters, performance concerns, and workplace policies. Champion employee engagement, recognition, wellness, and diversity initiatives that enhance the overall employee experience and strengthen our culture of care. Support the planning and execution of learning and development programs, leadership training, and succession planning initiatives. Ensure compliance with local labor laws, company policies, and Four Seasons People & Culture standards while maintaining accurate employee records. Analyze People & Culture metrics and trends to identify opportunities for continuous improvement and support strategic decision-making. Assist in managing People & Culture operations, budgets, and administrative processes to ensure efficiency and exceptional service delivery. Act as a role model for Four Seasons values, promoting collaboration, excellence, inclusion, and a people-first culture throughout the hotel

Desired Candidate Profile

Bachelor's degree in Human Resources, Business Administration, Hospitality Management, or a related field. Minimum of 5 years of progressive Human Resources/People & Culture experience, with at least 2 years in a leadership or management role, preferably within luxury hospitality. Strong knowledge of employee relations, talent acquisition, labor legislation, performance management, and learning & development practices. Excellent interpersonal, communication, and coaching skills, with the ability to build trusted relationships across all levels of the organization. Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced, service-focused environment while maintaining confidentiality and professionalism.