Associate Retail Account Manager

Our client is a leading company in the e-commerce industry, focused on delivering a seamless shopping experience through diverse product selection, competitive pricing, and reliable product availability. They are seeking an Associate Retail Account Manager to support vendor operations and business growth across the Middle East. The Associate Retail Account Manager will manage vendor relationships and daily retail operations across Egypt, Saudi Arabia, and the UAE. The role focuses on resolving product listing issues, expanding product selection, improving availability, sourcing promotional opportunities, and supporting vendor participation in fulfillment and advertising programs. Manage daily business transactions with tier 2 and tier 3 vendors across multiple markets using available tools and automation. Identify and resolve issues preventing listed products from being available for purchase. Identify, qualify, and approach potential vendors through cold calls, commercial events, and trade fairs. Present partnership benefits and assess vendors' potential to contribute to business growth. Build strong vendor relationships through regular communication and operational support. Negotiate improved business terms and encourage competitive pricing, attractive deals, and promotions. Expand vendor portfolios and improve catalogue completeness, focusing on key brands and relevant products. Maintain high product availability through proactive communication and problem-solving. Coordinate with vendors, carriers, and customers to support efficient order fulfillment. Recommend suitable fulfillment models and support vendor onboarding into relevant programs. Identify opportunities for sponsored advertising and promotional campaigns. Collaborate with cross-category teams to improve vendor management processes and operational efficiency. Review and develop standard operating procedures to support consistent execution and continuous improvement. Help vendors become more self-sufficient by sharing guidance, resources, and best practices.

Desired Candidate Profile

Education Bachelor's degree in Business Administration, Management, or a related field is preferred. Experience Previous experience in account management, retail operations, or a similar role. Experience in e-commerce is preferred. Previous experience in retail business services, marketplace operations, or agencies supporting major e-commerce platforms is an advantage. Skills Strong understanding of e-commerce operations and retail industry dynamics. Excellent written and verbal communication skills in English and Arabic. Proficiency in software tools and account management platforms. Strong analytical, negotiation, and problem-solving skills. Ability to manage multiple responsibilities and prioritize effectively in a fast-paced environment. Strong organizational and time-management skills. Customer-focused approach with a commitment to delivering an excellent vendor experience. Ability to work independently while following established policies and procedures. Self-motivated attitude with a focus on continuous improvement.