Customer Account Manager

Administrative Work Rating Customer Relation Rating Communication Skills Rating Responsibilities Generate and develop new customer opportunities. Contact, qualify, and follow up with assigned leads. Receive freight RFQs and collect complete shipment details. Coordinate with the Pricing Executive to prepare quotations. Send quotations and follow up with customers. Convert quotations into confirmed bookings. Build and maintain long-term customer relationships. Update CRM records and opportunity status accurately. Record lost reasons and customer feedback. Coordinate handovers with the Operations team. Support collection follow-up when required. Ensure all commercial activities are properly documented. Nice to Have Experience with Odoo ERP or similar CRM systems. Knowledge of customs clearance and international trade procedures. Existing network of importers, exporters, or freight customers. Understanding of freight pricing and gross profit concepts. Experience managing strategic customer accounts. Benefits Competitive basic salary of up to EGP 20,000, based on experience and qualifications. Performance-based commission calculated on collected gross profit. Clear KPI-driven career growth and earning potential What's Great in the Job? Build long-term relationships with importers, exporters, and freight customers. Manage real international freight opportunities from RFQ to booking. Work with a structured commercial team and clear sales processes. Earn performance-based commission with transparent KPI measurement. Collaborate closely with Pricing, Operations, and Finance. Grow your career in a fast-growing, system-driven freight forwarding company.

Desired Candidate Profile

Must Have Bachelor's degree in Business, Logistics, Supply Chain, International Trade, or a related field. Experience in freight forwarding, logistics, shipping, or B2B sales. Good understanding of sea freight, air freight, land freight, and international shipping. Strong communication and negotiation skills. Ability to understand customer shipping requirements. Good organizational and follow-up skills. Experience using CRM systems. Good command of English. Proficiency in Microsoft Excel or Google Sheets.