Customer Service & Sales Representative

Manage the front desk operations, including welcoming customers, handling check-ins, bookings, rescheduling, cancellations, and general enquiries. Respond promptly and professionally to customer calls and WhatsApp messages, providing accurate information regarding court rates, packages, memberships, coaching programs, social activities, and events. Process POS transactions, racket rentals, ball and product sales, while maintaining accurate customer, booking, and payment records. Utilize Microsoft Excel for data entry, operational tracking, basic calculations, reporting, and maintaining accurate administrative records. Monitor court schedules and coordinate with customers and relevant teams to ensure bookings start and finish on time. Coordinate effectively with coaches, cleaning and security teams, café staff, community groups, and event organizers during assigned shifts. Support the successful execution of social activities, tournaments, community bookings, corporate events, and private events. Handle customer queries and concerns professionally. Complete end-of-day closing procedures, including payment verification, reconciliation, and preparation of relevant reports. Demonstrate reliability, punctuality, professionalism, and the ability to work independently

Desired Candidate Profile

Previous experience in reception, customer service, hospitality, sports clubs, gyms, or administrative roles is preferred. Microsoft Excel skills are essential, including data entry, basic formulas, sorting, filtering, tracking, and reporting. Excellent spoken and written English communication skills, with the ability to communicate clearly and professionally with customers and colleagues. Friendly, confident, approachable, and professional in customer-facing situations. Highly organized and detail-oriented, with the ability to prioritize and manage multiple responsibilities in a fast-paced environment. Reliable, punctual, and comfortable working independently, particularly during evening and busy operational hours. Confident in using booking platforms, POS systems, WhatsApp, Microsoft Office, and other digital tools. Able to handle customer concerns calmly, professionally, and with a solution-oriented approach. Demonstrates a positive attitude, willingness to learn, adaptability, and a strong commitment to providing excellent customer service. Candidates must have a minimum of 2 years of relevant work experience in the UAE. Interested in developing a long-term career with the Ahdaaf Team and contributing positively to the growth and success of the organization. Employment Type Full-time

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