CyberArk Support

Provide L2/L3 technical support for the CyberArk PAM platform. Administer and support CyberArk components including: Digital Vault PVWA Central Policy Manager (CPM) Privileged Session Manager (PSM) Monitor the CyberArk environment and proactively identify operational or availability issues. Troubleshoot issues related to: Password rotation and reconciliation Account onboarding PSM connectivity and privileged sessions Vault connectivity Authentication and authorization Platform integrations Service/account failures Perform onboarding and maintenance of privileged accounts, safes, platforms, policies, and access permissions. Investigate CyberArk-related incidents and service requests and ensure resolution within agreed SLAs. Perform root-cause analysis for recurring and major technical issues. Coordinate with CyberArk/vendor technical support for product defects and complex technical issues. Support platform patching, upgrades, certificate renewals, configuration changes, and maintenance activities. Support disaster recovery, backup, high-availability, and platform health-check activities. Maintain technical documentation, SOPs, known-error records, troubleshooting guides, and operational procedures. Work with Windows, Linux, database, network, Active Directory, application, and security teams to resolve PAM-related issues. Support audit and security requirements by providing relevant CyberArk configuration and operational evidence. Identify repetitive operational activities and opportunities for automation and service improvement. Provide regular reporting on incidents, recurring failures, outstanding issues, risks, and platform health.

Desired Candidate Profile

Technical Skills Required Strong hands-on experience with CyberArk PAM administration and support. Working knowledge of PVWA, CPM, PSM and Digital Vault. Experience with privileged account onboarding and platform configuration. Good understanding of: Windows Server Linux/Unix Active Directory LDAP Networking Authentication SSL/TLS certificates Database/service accounts Experience troubleshooting password-management and privileged-session issues. Knowledge of PowerShell or other scripting/automation technologies is desirable. Familiarity with ServiceNow or similar ITSM platforms. Good understanding of Incident, Problem and Change Management processes. Experience & Qualifications Bachelor’s degree in IT, Computer Science, Cybersecurity, Engineering, or related discipline. Relevant experience in CyberArk/PAM administration and production support. CyberArk certification is preferred. Experience supporting PAM solutions in a banking, financial services, or other regulated enterprise environment is highly desirable. Experience working in an SLA-driven production support environment. Key Competencies Strong troubleshooting and analytical capability Incident management Cybersecurity and privileged-access awareness Root-cause analysis Documentation skills Employment Type Full-time

Keywords