DTC IT Manager

On behalf of our client, we are seeking a DTC IT Manager will be responsible for owning and managing the Magento e-commerce platform and the end-to-end digital customer journey, from storefront and checkout through order fulfilment, last-mile delivery, and post-purchase activities. The role will drive solution design, project delivery, platform performance, and vendor management to ensure a reliable, scalable, and continuously improving consumer experience.

Responsibilities

• Own platform & solution ownership: Own the Magento platform and the DTC technology stack end-to-end u2014 performance, stability, scalability, and security of the consumer-facing channel
• Own the DTC solution roadmap and backlog within the cross-channel direction set by the Senior Manager; translate business needs into well-designed solutions
• Maintain accurate catalogue, pricing, and promotion configuration across the DTC channel
• Change & project delivery: Deliver DTC changes and projects end-to-end u2014 requirements, design, vendor build oversight, testing, release, and adoption
• Run disciplined release and change management to protect platform stability
• Customer experience & conversion: Own the DTC digital journey storefront, search, checkout, payments, and post-purchase; drive conversion, reduce cart abandonment, and improve page performance
• Partner with Marketing on campaigns, promotions, and content operations across the channel
• Fulfilment & last mile (DTC): Own DTC order-to-delivery integration and DTC last-mile execution (e.g. FarEye) routing, tracking, proof-of-delivery, and returns u2014 within the Senior Manager's cross-channel last-mile direction
• Ensure accurate order flow between Magento, SAP, and delivery systems
• Data, insight & optimization: Own DTC analytics (funnel, conversion, delivery performance) with the AI & Data team, and use the data to prioritize improvements
• Ensure DTC data is accurate and integrated across systems
• Vendor management: Manage DTC vendors (Scandiweb, FarEye, Easydata) day-to-day for delivery, quality, SLAs, and roadmap, within IT vendor governance and the Senior Manager's oversight
• Governance, security & compliance: Ensure DTC solutions meet security, data-protection (PDPL), and payment-compliance (e.g. PCI-DSS) standards; partner with the Cybersecurity Manager on consumer-data and checkout risk
• Service transition & escalation: Transition DTC changes cleanly into Run with documentation and run books, and act as the DTC solution escalation point for the DTC L2 analyst and Service Delivery
• Desired Candidate Profile

Requirements

• Bacheloru2019s degree in IT, Computer Science, Engineering, or a related field Minimum 5 years of experience in IT, with hands-on ownership of e-commerce platforms
• Minimum 3 years of experience in the FMCG sector is a must
• Experience within organizations operating across multiple locations, including head offices, branches, and manufacturing facilities is a must
• Hands-on experience with e-commerce platforms, preferably Magento (Adobe Commerce)
• Proven experience delivering e-commerce projects and managing digital/e-commerce vendors
• Strong understanding of the full DTC journey, including storefront, checkout, payments, fulfilment, and last-mile delivery
• Experience integrating e-commerce platforms with ERP systems (SAP) and delivery systems
• Magento/Adobe Commerce, PMP, or Agile certifications are preferred
• Experience with last-mile/delivery platforms such as FarEye
• Or experience with analytics tools such as Google Analytics
• Strong English communication skills