Head of Credit Control

Leadership & Team Management Establish and develop the Cairo Credit Control function and operating model. Lead, motivate, and manage a team of 11 Credit Control professionals across Cairo and Bogot . Oversee recruitment, onboarding, training, and ongoing development of Credit Control team members. Foster a high-performance culture focused on accountability, service excellence, and continuous improvement. Credit Control & Accounts Receivable Management Direct the day-to-day management of the Credit Control and Accounts Receivable functions. Ensure timely collection of outstanding debts and achievement of cash collection targets. Drive initiatives to reduce aged debt and minimise bad debt exposure. Regularly review and enhance bad debt provision processes to ensure accuracy and compliance. Reporting & Governance Prepare and present Credit Control performance reports and key metrics to senior management. Monitor collection performance, debtor trends, and credit risk indicators. Support internal controls and ensure compliance with company policies and financial procedures. Stakeholder Management Partner with Senior Sales Managers to implement and maintain effective collection strategies and credit procedures. Collaborate closely with Accounts Payable teams to ensure compliant and efficient processing of refunds and commissions. Work alongside Finance teams to support monthly AR reporting, forecasting, and annual audit requirements. Process Improvement Lead the development and enhancement of internal Credit Control processes and cross-functional workflows. Identify opportunities for operational efficiencies, automation, and process standardisation. Ensure best practices are implemented across all Credit Control activities and locations. Desirable Experience establishing or scaling shared service operations. Experience of multiple ERP systems Experience managing multi-site or international teams. Knowledge of process improvement methodologies and automation initiatives. Experience within a multinational or high-volume transactional finance environment.

Desired Candidate Profile

Requirements Significant experience leading Credit Control and Accounts Receivable functions. Fluent in English for a business environment Proven track record of reducing aged debt and improving collection performance. Strong stakeholder management skills with the ability to influence senior business leaders. Strong Knowledge of accounting principles Excellent analytical, reporting, and problem-solving capabilities. Strong understanding of credit risk management, bad debt provisioning, and AR processes. Experience supporting audits and financial reporting requirements.