IT Administrator with AI Experience

System Administration & Cloud Services Administer and maintain Microsoft 365 tenant services (Exchange Online, Teams, SharePoint, OneDrive, Entra ID) and leverage Microsoft Copilot / M365 AI features to optimize tenant workflows and administrative tasks. Manage domain portfolios, DNS settings (MX, SPF, DKIM, DMARC), SSL certificates, and web hosting transfers across registrars (e.g., PDR, GoDaddy, Bluehost). Monitor and maintain company network infrastructure, including routers, firewalls, VPNs, switches, and Wi-Fi access points. Perform regular system backups, disaster recovery drills, and maintain business continuity plans using automated and intelligent backup management solutions. AI & Workflow Automation Integration Identify and implement AI-powered tools and automations (e.g., ChatGPT, Claude, GitHub Copilot, Zapier, Make, or custom API scripts) to streamline routine IT operations, internal ticketing, and administrative workflows. Manage enterprise AI tool licenses, access permissions, and data privacy policies for company-wide AI deployments. Train and support staff on adopting AI productivity tools safely within company environments. Travel & Tourism Systems Integration Maintain and support travel-specific software, global distribution systems (GDS like Amadeus, Sabre, or Galileo), and online booking engines (OBEs). Coordinate with third-party software vendors, payment gateway providers, and IT service providers to resolve technical issues quickly. Ensure seamless API connectivity, data flow, and potential AI integration between frontend tourism portals, CRM systems, and backend accounting modules. Cybersecurity & IT Compliance Implement and enforce strict cybersecurity policies, multi-factor authentication (MFA), endpoint protection, and AI-driven spam/phishing filters. Manage WHOIS privacy, domain locks, and theft protection mechanisms to prevent unauthorized service disruptions or security breaches. Oversee data protection compliance and safe AI usage policies, ensuring customer booking details and payment transactions remain secure and confidential. Technical Support & Operations Provide Tier 1 & 2 technical support for hardware, software, printing, and networking issues for all staff members, utilizing AI troubleshooting assistants to speed up resolution times. Manage hardware lifecycle, including procurement, deployment, inventory tracking, and maintenance of laptops, desktops, and peripheral devices. Onboard and offboard employees, managing user permissions, email account provisioning, and device setups with automated IT workflows. Desired Candidate Profile

Experience

Minimum 3–5 years of hands-on experience as an IT Administrator, System Administrator, or Senior IT Support Specialist, preferably within the Travel & Tourism or Hospitality sector. Proven experience integrating AI tools or automated workflows into daily IT administration and operations.

Technical Skills

• Strong expertise in Microsoft 365 administration, DNS management (MX, SPF, DKIM, DMARC), and domain maintenance
• Hands-on experience with AI platforms & utilities (e.g., Microsoft Copilot, OpenAI tools, prompt engineering for IT scripting, workflow automation via APIs/Zapier/Make)
• Practical knowledge of network configuration (TCP/IP, LAN/WAN, Firewalls, VPNs) and cybersecurity fundamentals
• Familiarity with GDS platforms (Amadeus, Sabre) and travel agency ERP/booking systems

Education

Bachelor’s degree in Computer Science, Information Technology, Systems Engineering, or a related field. Certifications (Preferred): Microsoft Certified: Azure Fundamentals / M365 Fundamentals AI/Automation Certifications (e.g., Microsoft AI Fundamentals, Certified AI Professional) CCNA or CompTIA Security+ Key Competencies: Proactive mindset with a strong passion for adopting new technologies, AI tools, and automation. Excellent troubleshooting, analytical, and problem-solving skills. Strong communication skills in English (Arabic is a plus). Ability to handle urgent technical incidents with minimal downtime in a fast-paced environment. Employment Type Full-time

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