IT Support

Provide first line support for basic hardware and software issues. Assist with installation and configuration of laptops, desktops, and mobile devices. Support onboarding by preparing devices, accounts, and access permissions. Troubleshoot common issues related to Windows OS, Office 365, email, and network connectivity. Log and track IT service desk tickets, ensuring timely follow up. Assist in maintaining IT asset inventory and documentation. Support meeting rooms and video conferencing setups. Escalate complex issues to senior IT staff when required. Follow IT policies, cybersecurity guidelines, and best practices.

Desired Candidate Profile

Degree / Qualification: Bachelor s degree in Information Technology, Computer Science, or related field Basic knowledge of Windows OS, Office 365, and networking fundamentals. Strong communication and customer service skills. Eagerness to learn and develop technical skills. Ability to troubleshoot common IT issues. Good organizational and follow up skills. Fluency in English; Arabic is an advantage.