Key Accounts Specialist

We are hiring a Key Accounts Specialist to manage and strengthen relationships with key customers, ensuring excellent service delivery and customer satisfaction. The role involves handling customer inquiries, coordinating with internal teams, and supporting account growth.

Key Responsibilities

• Manage key customer accounts and maintain strong client relationships
• Handle customer inquiries, service requests, and issue resolution
• Coordinate with technical and operations teams for timely service delivery
• Monitor account performance and prepare customer reports
• Identify opportunities to improve customer satisfaction and business growth

Desired Candidate Profile

Bachelor's degree in Business Administration, Engineering, Marketing, or a related field. 3 5 years of experience in key account management, customer service, or client relationship management. Strong communication, negotiation, and problem-solving skills. Proficiency in MS Office and CRM systems. Experience in the utilities, engineering, or technical services industry is preferred.