Learning And Development Manager

Identify employee training needs through performance reviews, assessments, and discussions with department heads. Develop and implement effective training and development programs for employees across all departments. Conduct onboarding and orientation programs for new employees. Organize training sessions for sales staff, technicians, customer service teams, administrative staff, and other employees. Improve employees' communication, leadership, teamwork, customer service, and sales skills. Develop training materials, presentations, manuals, standard operating procedures (SOPs), and assessment tools. Train sales teams on product knowledge, automotive accessories, sales techniques, customer handling, and achieving sales targets. Coordinate with managers and supervisors to identify performance gaps and recommend suitable training solutions. Monitor training effectiveness and evaluate employee progress through assessments, feedback, and performance reports. Maintain accurate training records, attendance sheets, employee development plans, and training schedules. Support employee career development, succession planning, and leadership development initiatives. Ensure employees understand company policies, workplace procedures, service quality standards, and safety requirements. Promote continuous learning and a positive, performance-driven work culture. Prepare regular reports on training activities, employee progress, and training outcomes for management. Qualifications and Requirements Bachelor's degree in Human Resources, Business Administration, Education, Organizational Development, or a related field. Minimum 2–3 years of relevant experience in Learning & Development, employee training, or a similar managerial role. Experience in the automotive, retail, sales, or service industry is highly preferred. Strong knowledge of training methods, employee performance management, and learning needs assessment. Excellent communication, presentation, coaching, and leadership skills. Ability to develop training materials and deliver engaging training sessions. Good organizational, analytical, and problem-solving skills. Proficiency in Microsoft Office and training documentation. Fluency in English is required. Hindi is highly preferred; knowledge of Sinhala or Nepali would be an advantage. Ability to work with a multicultural workforce and coordinate training across multiple branches. Candidates from India, Sri Lanka, and Nepal are encouraged to apply. Key Skills Training and Development Employee Performance Improvement Coaching and Mentoring Leadership Development Training Needs Analysis Sales and Customer Service Training Presentation and Communication Performance Evaluation and Reporting Team Building and Employee Engagement Performance Indicators (KPIs) Improvement in employee performance and productivity. Completion of planned training programs. Improvement in sales performance and customer service quality. Employee training satisfaction and engagement. Reduction in recurring performance gaps and operational errors. Effectiveness of onboarding and employee development programs.

Desired Candidate Profile

Job Title: Learning & Development Manager

Location

UAE Preferred Candidates: Indian, Sri Lankan, and Nepali candidates How to Apply Interested candidates may submit their updated CV along with details of their relevant experience and qualifications. Faisal Car Hub Auto Accessories L.L.C. is committed to developing employee skills, improving service quality, and building a high-performing team. Employment Type Full-time

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