Newgen Technical Support Specialist.

Job Description Roles & Responsibilities Provide Level 1 and Level 2 production support for the Newgen application, ensuring high availability and adherence to SLA commitments. Analyze new requirements in Newgen, conduct impact analysis, prepare technical solution approach, estimation, and delivery schedule. Conduct development / customization and configurations in Newgen for meeting new business requirements. Prepare documentation/manuals/user training for the development & customization in Newgen. Conduct quality assurance on the development & customizations before releasing for user testing, along with test report and evidence. Provide UAT support for fixes and resolution of issues during the testing phase. Prepare and build Newgen releases, artifacts for deployment on UAT & production. Maintenance of customized Newgen source code in a version control system maintained at client premises. Trouble shoot and provide fixes in production for defects related to local customization. DMS and iBPS configuration, Workflows and document lifecycle management . Investigate, troubleshoot, and resolve production incidents, perform root cause analysis, and implement permanent solutions. Manage regular support incidents, service requests, problem tickets, and user queries. Analyze business requirements and implement application change requests in coordination with business and technology teams. Participate in application enhancement projects, upgrades, releases, and production deployments. Support end-to-end trade lifecycle processes within the Newgen iBPS platform. Work closely with account services , complains, AML and vendor teams. Monitor application health, interfaces, and system performance, ensuring smooth daily operations. Troubleshoot issues related to interfaces, APIs, messaging, scheduled jobs, and database performance. Prepare technical documentation, support procedures, knowledge articles, and operational runbooks. Ensure compliance with IT governance, security standards, audit requirements, and change management processes. Participate in on-call support and production maintenance activities when required. Involve in the DR activity and move the application from DR to production smoothly. Desired Candidate Profile Required Qualifications Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related discipline. 8–10 years of experience in Banking IT, with significant hands-on experience supporting the Newgen platform. Strong experience in production support, incident management, change management, and project implementation. Experience supporting mission-critical banking applications in production environments. Excellent analytical, troubleshooting, communication, and stakeholder management skills. Technical Skills Strong expertise in the Newgen product architecture and technical components. In-depth knowledge of Newgen modules, iBPS,Omnidocs,Omniscan,Omniprocess,O2MS,BAM, Process Design and Reports. Good understanding of Newgen customization, interfaces, and integration architecture. Strong SQL skills with Oracle and/or Microsoft SQL Server. Experience working in Unix/Linux environments with shell scripting. Working knowledge of Java for troubleshooting and support activities. Experience supporting APIs, middleware, messaging systems, and file-based integrations. Familiarity with application monitoring, scheduling, and performance tuning. Experience using ITSM tools such as ServiceNow, Jira, or similar. Preferred Experience Experience working with banks or financial institutions in the GCC region. Hands-on experience with Newgen implementation, migration, upgrade, or transformation projects. Good understanding of banking regulations and operational practices within the GCC. Newgen certification or relevant banking technology certifications are desirable. Employment Type Full Time Company Industry RecruitmentPlacement FirmExecutive Search Department / Functional Area IT Software Keywords Newgen Technical AnalystBPM SupportNewgen Software SupportNewgen Platform AdministratorNewgen Technical ConsultantNewgen Support EngineerApplication SupportSystem Administration Get real-time job updates only on our App