Reception Supervisor | Al-Futtaim Automotive | UAE

Oversee the daily operation of the workshop reception to maintain high levels of efficiency and customer satisfaction. Deliver a consistently high standard of customer service to support customer retention and business development. Coordinate vehicle service pre-bookings to support effective workshop loading. Ensure vehicles are received professionally and efficiently. Ensure job cards are opened accurately and promptly to support correct job execution. Coordinate invoicing upon job completion to enable timely vehicle delivery and payment collection. Communicate effectively with customers regarding service charges, approvals, and negotiations. Support the reception team in delivering a professional and seamless customer experience.

Desired Candidate Profile

Required skills to be successful Strong customer service and customer relationship management skills. Excellent verbal communication and active listening skills. Strong administration and presentation skills. Ability to supervise and support a customer-facing team effectively. Strong planning, organisation, and follow-up skills. Analytical and problem-solving capabilities. Ability to work effectively in a fast-paced automotive aftersales environment. Strong teamwork, integrity, and a results-oriented mindset. About the team You will be part of a dynamic Aftersales team, working closely with service and workshop colleagues to deliver an efficient and professional customer experience. The team operates in a fast-paced environment where customer satisfaction, teamwork, operational efficiency, and service quality are key priorities. What equips you for the role Diploma, degree, technical certificate, or qualification in Automobile or Mechanical Engineering. 3–5 years of experience in the automotive industry or a similar role. Previous experience in automotive service reception or aftersales operations. Strong understanding of customer service and workshop reception processes. Ability to communicate clearly with customers and team members. Strong administrative, planning, and organisational capabilities. Customer-focused approach with the ability to follow through on commitments and achieve results. Employment Type Full-time

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