Relationships Manager

The Relationships Manager at SkillUp MENA will play a key role in building, developing, and maintaining strong, long-term relationships with strategic clients across the MENA region. The role focuses on understanding clients' learning and development needs, providing tailored SkillUp MENA solutions, ensuring exceptional service delivery, identifying account growth opportunities, and driving client satisfaction and retention. The ideal candidate is proactive, results-oriented, and possesses excellent communication and interpersonal skills, with the ability to build trust, strengthen partnerships, and drive mutual success within the MENA business environment. Primary Duties and Responsibilities 1. Strategic Client Relationship Management Develop and maintain strong, long-term relationships with a portfolio of key clients across the MENA region. Serve as the primary point of contact for client inquiries, strategic discussions, and escalations. Proactively engage with clients to understand their learning and development objectives, organizational challenges, and specific business needs. Conduct regular business reviews, both virtually and in person, to ensure alignment and identify evolving client requirements. Position SkillUp MENA as a trusted advisor and strategic learning partner. 2. Needs-Based Solution Development and Delivery Conduct comprehensive needs assessments to identify clients' skill gaps and training requirements. Collaborate with internal product, curriculum, and delivery teams to develop customized learning solutions that address client-specific needs. Effectively communicate the value of SkillUp MENA's products and services through tailored presentations and proposals. Ensure the smooth delivery and implementation of learning programs in coordination with internal teams and client stakeholders. 3. Account Growth and Retention Identify and pursue account growth opportunities through upselling and cross-selling relevant SkillUp MENA programs and services. Develop and implement strategic account management plans focused on client retention and business expansion. Monitor client satisfaction, gather feedback, and proactively address concerns to strengthen long-term partnerships. Track and report key account performance indicators, including client engagement, satisfaction, retention, and revenue growth. 4. Problem-Solving and Issue Resolution Act as the primary escalation point for client concerns and ensure timely and effective resolution. Collaborate with internal teams to address client issues professionally and efficiently. Identify potential risks to client relationships and develop proactive strategies to mitigate them. 5. Internal Collaboration and Reporting Work closely with the Sales, Marketing, Product, and Delivery teams to ensure a consistent and effective client experience. Maintain accurate and up-to-date records of client interactions, agreements, and account progress in the CRM and other relevant systems. Provide regular management updates on account performance, business opportunities, and potential challenges. Stay informed about SkillUp MENA's evolving products, services, and market offerings to effectively support client needs. Experience and Requirements Proven experience in account management, relationship management, sales, or a similar client-facing role, preferably within the MENA region. Demonstrated ability to build and maintain strong, long-term client relationships. Excellent verbal and written communication, interpersonal, presentation, and negotiation skills. Strong problem-solving and analytical abilities, with the capacity to understand complex client requirements. Ability to understand business objectives and translate them into effective learning and development solutions. Results-driven mindset with a strong focus on client satisfaction, retention, and account growth. Proficiency in CRM platforms such as Salesforce or HubSpot, as well as Microsoft Office Suite. Strong understanding of the MENA business environment and cultural landscape. Ability to manage multiple client accounts, prioritize tasks, and work effectively in a fast-paced environment.

Desired Candidate Profile

Proven experience in account management, relationship management, sales, or a similar client-facing role, preferably within the MENA region. Demonstrated ability to build and maintain strong, long-term client relationships. Excellent verbal and written communication, interpersonal, presentation, and negotiation skills. Strong problem-solving and analytical abilities, with the capacity to understand complex client requirements. Ability to understand business objectives and translate them into effective learning and development solutions. Results-driven mindset with a strong focus on client satisfaction, retention, and account growth. Proficiency in CRM platforms such as Salesforce or HubSpot, as well as Microsoft Office Suite. Strong understanding of the MENA business environment and cultural landscape. Ability to manage multiple client accounts, prioritize tasks, and work effectively in a fast-paced environment.