Sales Advisor (Used Car Sales)

Overview

The Sales Advisor is responsible for driving used vehicle sales at CARIVA by guiding customers through the buying journey — from vehicle assessment and recommendation through to negotiation, financing coordination, and after-sale follow-up. The role requires a self-driven, customer-focused individual who can build trust quickly, close deals effectively, and contribute to the dealership's marketing and inventory efforts.

Key Responsibilities

Sales & Customer Engagement Engage potential buyers in person, by phone, and online, actively listening to understand their budget, needs, and preferences to recommend the most suitable vehicles from inventory Deliver confident, well-structured sales pitches that highlight each vehicle's value proposition and address customer objections Negotiate pricing, trade-in values, and financing/payment options with customers, balancing flexibility with the dealership's profit margin targets Guide customers through the entire buying journey — from inquiry and test drive to final paperwork — ensuring a smooth, positive experience that builds trust and encourages referrals Vehicle Assessment & Inventory Management Conduct thorough, hands-on assessments of used vehicles, inspecting condition, mileage, and service history to accurately determine value and ensure transparency with customers Maintain an accurate, well-organized inventory record, regularly updating availability, condition, and pricing status for internal tracking and customer inquiries Marketing & Market Awareness Support marketing initiatives by promoting vehicle listings on social media and online platforms, and participating in local events to help generate leads Monitor market trends, competitor pricing, and promotional activity to help position CARIVA’S inventory and offers competitively Transaction & Documentation Coordinate with the finance team to facilitate smooth transaction processing, ensuring all sales documentation and paperwork are completed accurately and on time Customer Retention & Relationship Management Conduct structured post-sale follow-ups to gather feedback, resolve concerns, and nurture long-term customer relationships that support repeat business and referrals Tools & Efficiency Apply basic AI tools (e.g. for vehicle research, marketing content, or customer follow-up messaging) to work more efficiently and stay responsive to leads

Qualifications

Bachelor's degree in Business, Marketing, or Automotive-related field Minimum 2 years of experience in used automobile sales, preferably in a used car showroom environment Proven track record of achieving and exceeding sales targets Strong knowledge of automotive industry standards, vehicle specifications, and market trends Fluency in English required; Arabic is an added advantage Excellent communication and interpersonal skills, with the ability to build trust and rapport Go-getter attitude with a competitive, results-oriented mindset; able to work independently and within a team Strong negotiation skills with a resourceful, scrappy approach to overcoming sales obstacles Basic working knowledge of AI tools for everyday sales/admin tasks Proficiency in CRM software for managing leads and customer information Valid UAE driver's license required Employment Type Full-time

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