Sales Assistant (Part Time)

Ensure daily targets are met consistently. Greet customers and ascertain what each customer wants or needs. Act as style advisors and recommend merchandise based on latest trends and collections. Provide good customer service, understanding different customer needs and adapting accordingly and proactively promote sales. Utilize product knowledge to demonstrate all selling techniques (upselling-cross selling and offering alternatives) to ensure customers satisfaction. Ensure that customers are acknowledged and receive a quality service either face to face or over the telephone and offer online sales when needed. Maintain the standards of the designated section’s image by folding the merchandise as per the brand guidelines. Be aware of new collections releases and their availability on the shop floor, notifying the manager of any missing replenishments. Compute sales prices, total purchases and receive and process cash or credit payment. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Place special orders or call other stores to find desired items. Adhere to security procedures to mitigate risks against shoplifting, apply all instructions from Fitting Room Policy, be aware of procedures to handle shoplifters. Ensure that items have price tag, arrange and display merchandise to promote sales. Process sales, exchanges, and refunds efficiently, accurately, and quickly in all payment methods. Ensure that good housekeeping standards are maintained on the shop floor when required and ensure that the Cash desk areas are replenished and kept tidy throughout the day. Ensure Fitting Room Standards are maintained at all times i.e. greeting, counting merchandise, providing advice and alternatives and clean fitting rooms after every customer. Thereby enhancing the experience. Increase the customer base by adding new customers to the mailing list. Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Estimate quantity and cost of merchandise required, such as paint or floor covering. Bag or package purchases, and wrap gifts. Estimate cost of repair or alteration of merchandise. Practice security measures that help prevent theft and understand the procedures for handling shoplifters To continually develop stock knowledge, new arrivals, and promotions throughout the store. Comply with company’s code of conduct and Policies & Procedures. Be available for Cashiers should they request help. Always ensure effective communication with the Management Team. Complete other tasks as necessary to support the overall store.

Experience

1-2 years experience in a Customer Service / Sales role. 1-2 Cash handling experience is desirable. Expected Educational Qualification: Minimum of High school certificate with fluency in spoken and written English and any other language. REQUIRED BEHAVIOURAL COMPETENCIES: Ability to work in a fast-paced team-oriented environment. Ability to work under pressure and in a target driven environment. Flexible to work varied hours including nights, weekends, and holidays. Ability to work independently and as part of a team. Articulate and good communication skills Accountability Good interpersonal skills Strong initiative & self-motivation Passionate, curious, motivated, customer oriented and dynamic, with something different to contribute. Multitasker, creative, and proactive Energetic & enthusiastic Employment Type Part-time