Sales Development Representative

Lead Qualification & Conversion Engage with free trial and freemium users to understand their business needs, product usage, challenges, and purchase readiness. Convert free users into paying customers through consultative sales conversations, product demonstrations, and value-based recommendations. Follow up on Marketing Qualified Leads (MQLs), inbound leads, campaigns, webinars, and other marketing-generated opportunities. Manage and progress leads generated by the BDR team toward sales conversion. Conduct discovery calls to identify customer requirements, pain points, technical needs, and potential use cases. Maintain consistent and timely outreach through email, phone, video meetings, and other communication channels. Technical Presales & Product Support Leverage technical knowledge to explain product functionality, integrations, workflows, and technical capabilities to prospects. Conduct product demonstrations tailored to the customer's business and technical requirements. Answer first-level technical and product-related questions during the sales process. Troubleshoot basic product and technical issues and coordinate with Technical Support or Product teams when deeper expertise is required. Translate technical features into clear business benefits and value propositions. Support prospects in understanding how the solution can integrate with their existing systems and processes. Identify technical requirements that may impact the sales opportunity and ensure they are properly communicated to the relevant teams. Upselling & Cross-Selling Monitor product usage, customer needs, and engagement to identify opportunities for account expansion. Identify opportunities to upgrade customers to higher-tier plans or additional modules. Cross-sell complementary SaaS products and solutions within the company portfolio. Engage existing customers to understand evolving requirements and recommend relevant products or functionality. Collaborate with Customer Success and Account Management teams to identify and develop expansion opportunities. Pipeline & Sales Management Maintain accurate records of leads, opportunities, customer interactions, and sales activities within the CRM. Prioritize leads based on product usage, engagement, business potential, and purchase intent. Manage the sales pipeline from initial engagement through conversion or handover. Meet or exceed targets related to trial conversions, new revenue, upselling, and cross-selling. Track and report on lead conversion, pipeline progression, and revenue performance. Cross-Functional Collaboration Work closely with Marketing, BDR, Customer Success, Account Management, Technical Support, and Product teams. Provide feedback on customer requirements, objections, product gaps, and market trends. Communicate recurring technical and product questions to Product and Technical Support teams to improve the customer experience. Support the development of sales enablement materials, product demonstrations, FAQs, and technical sales content.

Desired Candidate Profile

Qualifications & Experience Bachelor s degree in Business, Marketing, Computer Science, Information Technology, or a related field. 2 4 years of experience in SaaS sales, SDR, inside sales, technical presales, technical support, or a similar customer-facing technology role. Previous experience in technical presales, solution consulting, or technical support is strongly preferred. Good understanding of SaaS products, cloud-based applications, software integrations, and common technical concepts. Experience working with freemium, free-trial, or Product-Led Growth (PLG) models is highly preferred. Proven ability to understand customer requirements and translate them into appropriate product solutions. Experience with upselling, cross-selling, or account expansion is preferred. Familiarity with CRM platforms such as Salesforce, HubSpot, or similar systems. Strong verbal and written communication skills. Strong presentation and product demonstration skills. Ability to communicate effectively with both technical and non-technical stakeholders . Strong problem-solving and consultative selling skills.