Sales & Onboarding Specialist

We manage short-term rental properties for owners across Dubai. As our Sales & Onboarding Executive, you are the first person a property owner speaks to and the person who takes them from first inquiry to a live, bookable listing. You'll qualify incoming leads, run calls, visit apartments, and coordinate everything needed to get a unit onboarded smoothly. It's a mix of sales, customer care, and hands-on field work. Key responsibilities ● Respond quickly to incoming leads from the website, portals, WhatsApp, referrals, and ads, and qualify them by property type, location, readiness, and owner expectations. ● Make outbound follow-up calls and handle inbound calls, explaining our management model, fees, and projected income clearly and honestly. ● Book and conduct property viewings and assessments, including checking condition, furnishing level, and photos needed, and identifying what must be fixed before listing. ● Guide owners through signing the management agreement and collecting the required documents (title deed, Emirates ID/passport, DEWA, etc.). ● Coordinate the onboarding pipeline: holiday home permit registration, furnishing or snagging needs, professional photography, key handover, and inventory checks. ● Hand over each onboarded unit cleanly to the operations team with complete information. ● Keep the CRM updated with every lead, call, and status change, and follow up persistently until a deal is closed or disqualified. ● Handle owner concerns and objections professionally, escalating when needed. ● Hit weekly and monthly targets for calls, viewings, signed agreements, and units onboarded. Desired Candidate Profile ● 1–3 years' experience in real estate, holiday homes, property management, or hospitality sales. ● Knowledge of DET (Dubai Department of Economy and Tourism) holiday home regulations. ● Additional languages such as Arabic, Russian, Hindi/Urdu, Chinese, or French. ● Experience with Airbnb/Booking com listings or pricing tools. Core skills and requirements ● Communication: excellent spoken and written English; confident on the phone and in person. ● Sales ability: comfortable qualifying, handling objections, and closing without being pushy. ● Customer-facing professionalism: calm and solution-oriented with demanding property owners. ● Mobility: valid UAE driving license, ideally with own car, and able to move around the city daily for viewings and handovers. ● Organization: able to manage many leads and onboarding steps at once without dropping details. ● Follow-through: takes ownership, chases missing documents and tasks, and closes loops. ● Tech-comfortable: uses a CRM, WhatsApp Business, Google Workspace, and basic spreadsheets. ● Local knowledge: familiar with Dubai communities and buildings, and ideally the holiday home market. Employment Type Full-time

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