Sales Operations Analyst

Develop dashboards, reports, and datasets to monitor sales performance, KPIs, and business metrics. Gather, analyze, and interpret data from CRM, ERP, and business intelligence platforms to ensure reporting accuracy and consistency. Analyze sales performance data to identify growth opportunities, performance gaps, and actionable recommendations. Monitor pipeline quality and opportunity progression to improve forecast reliability and revenue predictability. Identify and implement process improvements, automation opportunities, and reporting enhancements that increase sales productivity. Support territory planning, account segmentation, and coverage optimization initiatives. Provide analytical support for strategic account planning by identifying customer trends, whitespace opportunities, and revenue growth areas. Collaborate with Marketing teams to evaluate lead generation effectiveness, conversion rates, and campaign performance. Conduct ad hoc commercial analyses, market assessments, and business performance reviews. Support sales leadership with forecasting, planning, and business review processes. Continuously evaluate sales operations processes and recommend best practices that improve scalability, efficiency, and forecast accuracy.

Desired Candidate Profile

You build effective relationships and collaborate across multiple functions and stakeholder groups. You leverage data and analytics to support business decisions and drive performance improvement. You are technology-savvy and enjoy learning and implementing new tools and systems. You effectively manage competing priorities and perform well in fast-paced environments. You are proactive, detail-oriented, and focused on continuous improvement. You communicate insights clearly and influence decision-making through data-driven recommendations . Bachelor s Degree in Business Administration, Finance, Economics, Engineering, Statistics, Data Analytics, or a related field. Experience in Sales Operations, Business Analytics, Commercial Operations, Revenue Operations, or related roles. Strong analytical and problem-solving capabilities. Excellent communication and stakeholder management skills. Advanced Microsoft Excel skills, including Pivot Tables, Power Query, and advanced formulas. Strong proficiency in Power BI, Tableau, or similar business intelligence platforms. Experience with CRM systems such as Salesforce, Dynamics 365, or equivalent platforms. Familiarity with ERP systems such as SAP, Oracle, or similar solutions. Strong data visualization, reporting, and dashboard development skills. Understanding of market trends, sales processes, and business performance metrics. Experience supporting regional sales organizations within the Middle East and Africa. Experience with reporting automation and digital transformation initiatives. Knowledge of sales forecasting, pipeline management, and territory planning methodologies. Enthusiasm for learning new analytics, automation, and digital technologies. Proven success in a Sales Operations, Business Analytics, or Commercial Operations function.