Senior Specialist - Promotor Coordination

Job Purpose This is a business-critical role that owns end-to-end operational management of Friendi Mobile s and Friendi Pay s Direct Sales (Promoter) channel. The Senior Specialist Promoter Coordination acts as the operational backbone connecting frontline promoter teams with senior leadership decision-making driving commercial visibility, performance governance, forecasting accuracy and incentive administration across the entire channel. The role is directly accountable for translating field activity into accurate, real-time insights that protect Gross Adds, revenue and channel profitability, and for continuously improving productivity and efficiency through automation and AI-enabled ways of working in line with Beyond ONE s ambition to Think Beyond and Deliver for Impact. Main Duties/ Responsibilities Own end-to-end operational planning for the Direct Sales / Promoter channel building daily, weekly and monthly deployment plans by team, location, location type, and channel targets (SIMs, AWRs) aligned to commercial KPIs. Design, build and continuously improve real-time visibility reports and executive dashboards (Excel, Power Query/Pivot, Power BI) that give Direct Sales leadership instant, accurate insight into channel, commercial and promoter performance. Leverage AI-enabled productivity tools (e.g. ChatGPT, Claude, prompt engineering) to automate reporting, accelerate analysis and continuously improve the efficiency and speed of channel operations. Calculate, validate and govern weekly and monthly promoter commissions and incentive structures, ensuring accuracy, transparency and alignment with approved commercial models; review outcomes with the Direct Sales Manager. Own the end-to-end promoter payment cycle, ensuring 100% timely and accurate weekly and monthly payouts. Act as the operational point of escalation for promoter, channel and customer issues, coordinating cross-functionally with IT, BI, Finance and Customer Care to drive fast resolution and protect channel performance. Develop data-driven forecasting models and target-setting methodologies for the promoter channel, improving planning accuracy and supporting sustainable Gross Add and revenue growth. Conduct ongoing commercial and channel performance analysis identifying risks, gaps and growth opportunities and translate findings into clear, actionable recommendations for senior management. Ensure every promoter is fully briefed and enabled on current offers, promotions, FRiENDi mobile s unique selling points, and best-practice customer engagement, so the brand is consistently represented at its best. Partner with the Direct Sales Manager to plan, execute and evaluate the ROI of promotional campaigns and channel activities, optimizing budget allocation and execution quality. Champion continuous improvement across the promoter operating model proactively identifying automation, AI and process opportunities that lift channel efficiency, productivity and promoter performance. Performance measurement criteria Visibility Reports (Daily, Weekly & Monthly Visibility Reports) Timely preparation of promoter payments (Commissions & payouts) Gross Add Targets Quality Of Sales Targets (Recharge %, M1 A30Days ARPU, High Value Subscriptions) Promotion Planning & Executions Reporting automation, turnaround-time improvement and adoption of digital & AI-enabled tools Forecast accuracy and KPI governance across the Direct Sales / Promoter channel

Job Requirements

• Professional qualification 3-5 years progressive experience in Sales Coordination, Sales Planning, Commercial/Business Analytics or Channel Operations within telecom or a fast-paced direct sales environment, including exposure to commission/incentive management, performance reporting and cross-functional stakeholder management
• Education Bachelor s degree in Business Administration, Commerce or a related field, or equivalent education and work experience Other skills Self-motivated and results-driven, with the ability to work with minimal supervision while managing multiple concurrent processes and deadlines
• Advanced Excel skills (Power Query, Power Pivot, formulas, dashboard design); working knowledge of Power BI or similar BI/visualization tools is strongly preferred
• Ability to use AI productivity tools (e.g. ChatGPT, Claude, prompt engineering) to automate reporting, accelerate analysis and improve day-to-day efficiency
• Strong analytical and commercial mindset, with the ability to translate data into clear, actionable business decisions
• Excellent interpersonal, communication and presentation skills, with the ability to influence stakeholders at all levels
• Fluency in written & spoken English
• Desired Candidate Profile 3-5 years progressive experience in Sales Coordination, Sales Planning, Commercial/Business Analytics or Channel Operations within telecom or a fast-paced direct sales environment, including exposure to commission/incentive management, performance reporting and cross-functional stakeholder management
• Bachelor s degree in Business Administration, Commerce or a related field, or equivalent education and work experience Self-motivated and results-driven, with the ability to work with minimal supervision while managing multiple concurrent processes and deadlines