Service Administrator

Prepare, distribute, and file documentation, reports, and correspondence for the Aftermarket business. Support scheduling, tracking, and follow-up of administrative tasks across service, parts, and commissioning activities. Act as a central administrative point of contact for aftermarket documentation and reporting needs. ERP & Systems Administration Administer the new Job Card and Timesheet ERP system, including data entry, updates, and record accuracy. Maintain job card and timesheet records to ensure completeness and timely submission. Support troubleshooting and act as a point of contact for day-to-day ERP system queries. E&R Site Services Coordination Coordinate documentation for E&R Site Services mobilizations. Administer timesheet and billing documentation related to E&R site mobilizations, ensuring accuracy and timely processing. Liaise with site teams and internal stakeholders to track mobilization status and resolve documentation gaps. Service Central Administration Administer complaint cases in the Service Central digital tool, taking on this function as part of the role. Ensure complaint case records are accurately logged, updated, and closed out in a timely manner. Parts Quotation & Order Support the preparation of parts quotations, ensuring accuracy of pricing, part numbers, and customer details. Provide support to the Parts Team in the preparation of parts orders. Liaise with the parts team to confirm availability, lead times, and pricing for quotation requests.

Desired Candidate Profile

Prior experience in an administration, coordination, or aftermarket support role preferred. ERP system experience required; experience with Job Card/Timesheet or similar systems an advantage. Strong organizational and administrative skills with an interest in process optimization. Good English communication skills. 8-10 years of experience Employment Type Full-time