Service Workshop Manager

Reporting to: After-sales Manager

Employment Type

Permanent / Full-time Essential Duties and

Responsibilities

• Workshop Operations Plan, organize, and supervise daily workshop activities to ensure jobs are completed on time and to quality standards
• Allocate work to technicians based on skill level, workload, and job complexity
• Monitor bay utilization, job flow, and turnaround times to maximize productivity
• Ensure all repairs and services follow manufacturer standards and technical service bulletins
• Team Leadership & Management Manage, coach, and evaluate technicians, service advisors, and support staff
• Conduct training needs assessments
• Foster a safety-first, accountable, and customer-focused workshop culture
• Quality & Customer Satisfaction: Ensure all vehicles are serviced/repaired right the first time, minimizing comebacks
• Handle escalated customer complaints and technical disputes professionally
• Conduct quality control checks and final inspections before vehicle handover
• Parts, Tools & Inventory Coordinate with the parts department to ensure timely availability of parts for scheduled jobs Oversee proper use, maintenance, and calibration of workshop tools and diagnostic equipment Financial & Performance Management Monitor workshop KPIs: labor efficiency, productivity, utilization, revenue per bay, and profitability
• Control workshop costs, including consumables, tools, and overhead
• Prepare regular performance reports for senior management
• Support upselling of value-added services
• Health, Safety & Compliance Ensure full compliance with health & safety regulations and environmental standards
• Maintain proper handling/disposal of hazardous materials (oils, batteries, coolants)
• Ensure workshop equipment undergoes regular safety inspections and maintain a clean workshop/tools and environment
• Brand & Process Standards Ensure workshop operations align with the brand aftersales standards and dealership guidelines Stay current with new vehicle technologies, technical bulletins, and brand-specific procedures Support internal audits and brand certification/compliance reviews
• Requirements Automotive technical knowledge, with strong knowledge across multiple vehicle brands
• Workshop operations and team management skills
• Strong leadership, organizational, problem-solving, and decision-making abilities
• Good knowledge of quality, safety, and manufacturer standards
• Ability to monitor KPIs, productivity, costs, and workshop performance
• Strong customer service and communication skills
• Fluent English, with the ability to read and understand technical data and documentation
• Proficiency in MS Office and workshop management systems