Sr. Account Manager

We're hiring a Senior Account Manager to own and grow our largest, most strategic accounts. You'll be the primary relationship owner for a portfolio of large enterprise accounts deepening trust with existing stakeholders, uncovering expansion opportunities, and navigating complex organizations on both sides (the customer's and our own) to keep these accounts healthy, growing, and referenceable. This is a farming-focused role: the priority is growing what we already have, not chasing new logos. Key Responsibilities Own a portfolio of large/enterprise accounts as the primary point of contact and trusted advisor. Build and execute account growth plans identify upsell, cross-sell, and expansion opportunities (whitespace mapping) within each account. Map and manage relationships across multiple stakeholders in each account, including economic buyers, champions, end users, procurement, and C-level executives. Track product usage and adoption, and use SaaS metrics (NRR, churn, seat/usage expansion) to proactively manage account health. Navigate and resolve customer problems by working cross-functionally with internal teams Customer Success, Product, Support, and Finance escalating without damaging relationships on either side. Lead negotiations on renewals, expansions, and commercial terms for large, complex accounts. Represent the voice of the customer internally, and advocate for company decisions externally when needed. Maintain accurate account plans and pipeline records in the CRM. What You'll Need Must-have: Saudi National. 5-8 years of B2B sales or account management experience. SaaS / software solution sales experience. Proven track record of growing (farming) existing accounts not just closing new business. Experience navigating multi-stakeholder enterprise accounts, both internally and externally. Nice-to-have: Bilingual Arabic / English. Experience with CRM / account-planning tools (Salesforce, Gainsight, HubSpot, or similar). What Success Looks Like Net revenue retention and expansion revenue across the account portfolio. Account health scores and usage/adoption trends. Executive relationship coverage across key accounts. Renewal rate for the assigned portfolio.

Desired Candidate Profile

Must-have: Saudi National. 5-8 years of B2B sales or account management experience. SaaS / software solution sales experience. Proven track record of growing (farming) existing accounts not just closing new business. Experience navigating multi-stakeholder enterprise accounts, both internally and externally. Nice-to-have: Bilingual Arabic / English. Experience with CRM / account-planning tools (Salesforce, Gainsight, HubSpot, or similar).