Sr. Digital Product & Portfolio Management

The Job Description Maintain an integrated portfolio roadmap across products, journeys, platforms and strategic initiatives. Assess initiatives against business value, customer impact, urgency, effort, readiness, risk, dependencies, reuse and strategic alignment. Recommend MVP scope, sequencing, release increments, trade-offs and investment priorities; prepare leadership decision materials. Lead discovery with business, customers, UX/CX, analytics, technology and delivery partners. Define problems, outcomes, customer journeys, use cases, capabilities, business rules, success measures and requirements. Produce business process flows and functional specifications; validate readiness before development. Coordinate connected capabilities across eCommerce, CRM, engagement, VoC, analytics, AI, automation and partner ecosystems. Clarify platform responsibilities, system handoffs, integration dependencies, business ownership and reuse opportunities. Partner with Architecture and Engineering on platform-neutral solution options and cohesive end-to-end customer experiences. Maintain product backlogs, epics, stories, acceptance criteria, release scope and requirement traceability. Lead refinement and resolve business ambiguities with Business Analysts, Product Owners and delivery teams. Assess scope changes and maintain documentation, decisions and ownership across product tools. Coordinate business-side work from design and build through testing, launch, stabilization and optimization. Track dependencies, blockers, risks, scope and decisions across internal teams and vendors; escalate material issues. Support integrated release planning, demonstrations, business validation and transition into ongoing operations. Work with Architecture and Engineering to evaluate build, buy, reuse and hybrid options against value, fit, integration, scalability, speed and cost. Support RFP requirements, evaluation criteria, vendor demonstrations and proof-of-concept assessments. Develop business-side recommendations without assuming technical architecture decision authority. Champion usability, accessibility, localization, content readiness and consistent journeys. Define product success measures with functional owners and ensure analytics and feedback requirements are embedded. Review adoption, conversion, experience and operational performance; recommend post-launch improvements. Operate intake, assessment, prioritization, stage-gate, reporting and escalation processes under Director direction. Maintain portfolio visibility of ownership, scope, funding, risks, dependencies, decisions and approvals. Prepare executive updates, decision logs, governance forums and cross-functional alignment activities. Support budgets, forecasts, business cases, capacity plans, procurement inputs and investment analysis. Coordinate vendor assessments and business-side performance reviews; monitor commitments and deliverables. Track planned versus realized benefits and recommend ways to improve platform and investment value. Coordinate inputs from cybersecurity, privacy, data protection, legal, accessibility, brand and quality control owners. Coordinate UAT, business and operational readiness, support arrangements, analytics readiness and acceptance evidence. Provide business go-live readiness recommendations and track defects and stabilization actions. Tagged as: AI , analytics , API , crm. , CX. , saas , UX , VOC Desired Candidate Profile

Requirements

• Bachelor s degree in Business, Computer Science, Information Systems, Engineering, Digital Business, Product Management or related field. 8 12+ years of relevant experience, including 3 5 years in senior digital product, platform or product portfolio responsibilities
• Demonstrated hands-on ownership of discovery, roadmaps, prioritization, backlogs, requirements, cross-functional delivery and launch readiness
• Experience managing multiple digital products or connected business capabilities in complex customer-facing environments
• Understanding of SaaS ecosystems, API integrations and enterprise technology dependencies
• Strong commercial analysis, stakeholder engagement, problem solving and executive communication
• Highly Preferred: Digital commerce, B2B platforms, insurance, banking, fintech, telecommunications or similar transactional ecosystems
• Experience across CRM, engagement, analytics, automation and integrated customer platforms; Salesforce, Sprinklr or Qualtrics exposure advantageous
• Agile delivery tools such as Jira, Azure DevOps or Confluence; vendor and systems-integrator coordination
• Digital analytics, conversion optimization, customer experience measurement and investment governance