Technical Consultant

Job Description

A dynamic and customer-oriented Presales/Technical Consultant to perform end-to-end presales engagements, respond to RFPs/RFIs, define technical scopes and onboarding documentation, and serve as a trusted advisor and technical point of contact for strategic accounts. The consultant will also support customer retention through structured success programs and represent the company at webinars, conferences, and public events. The role requires flexibility and willingness to travel across various regions depending on project requirements and responsibilities, specifically to cater for customers in both the Middle East and Africa regions. The ideal candidate will have 2–4 years of IT experience with a strong understanding of server/network infrastructure, Active Directory, and IT processes, along with excellent communication and presentation skills. Willingness to travel outside the UAE is essential. Knowledge of IT Helpdesk, Monitoring, SIEM, and Endpoint Management solutions, as well as prior experience in presales or technical account management, will be considered a plus.

Desired Candidate Profile